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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not suitable for kids
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We regret to hear that your stay did not align with your expectations, especially concerning family comfort. Providing a welcoming and secure environment for all guests is important to us, and we are disappointed to learn that this was not your experience. Your comments will be shared with the management team to help improve future stays. We appreciate your feedback and the opportunity to make necessary improvements. Sincerely, Hotel Management
The room was dated, not the cleanest, it’s more like a low income living facility, not a hotel. Couldn’t even use the pool with my kids because there was strange men out there all day and night drinking and smoking weed…not nice at all! The hallways to our room had full garbage bags outside of the room doors and by the elevator area. We asked for the plates/pans option and they had nothing but a pan to use. They claimed to have breakfast and there was NOTHING except coffee or tea for all 5 days we were there and it said brea... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations. Your comments regarding the overall environment and breakfast offerings are valuable and have been shared with our management team. We continually work toward enhancing the guest experience and ensuring our services meet expectations. Your feedback plays an important role in helping us improve and provide a more satisfying stay in the future. Sincerely, Hotel Management
hallways smelled like dog urine. sheets were dirty had maid change the bed. breakfast was coffee and fruit bar
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay. It is concerning to hear that the condition of the hallways and bedding did not meet your expectations, and we understand how this affected your comfort. We are glad that our team was able to assist by providing fresh linens. Your feedback regarding the breakfast offerings is also appreciated, as it helps us identify areas for improvement. Please know that your comments have been shared with our management team, and we hope you might consider... read more
Disappointing stay Reading light switch broken. No breakfast provided. Breakfast in any form would have been better than nothing! This significantly impacted our plans for the day.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. We understand how a functioning reading light and available morning options can impact your comfort and daily plans, and we regret that these aspects fell short of expectations. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast did not meet your expectations. Your feedback has been shared with the appropriate team to help enhance the gu... read more
The room was gross. The beds were hard, there was feces in the toilet and a bed-bug right next to me and my baby. The front desk attendant was kind and apologized and gave us a refund, but I’ll never go back.
Business response:
Dear Shamir, Thank you for your review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
We booked an Exyended Stay sobwe would be able to make and eat our dinner in the room due tonfood allergies and restrictions. I was shocked to find thenroom had dinnerware or flatware......not even a coffeemaker which is standard in virtually anynhotel room nowdays. When we wentbto settle in for the night we realized the mattress onbone of the beds was upside down....the pillowtop portion was on the boxspring. St this point we just wanted to get tonsleep, so the only solution we could muster was to flip the mattress ourselve... read more
Business response:
Dear Tami, Thank you for sharing your experience. We regret the missing kitchen essentials and the inconvenience caused by the mattress setup, which understandably affected your stay. To maintain cleanliness, we store dishware at the front desk, and it can be delivered upon request. We are sorry if this was not communicated during check-in. Your feedback is appreciated and will be used to improve both communication and room readiness. We hope to offer you a more comfortable and seamless experience in the future. Sincerely, H... read more
Not worth the money The hotel is a miss. The first room we had was terrible. The curtains were ripped and would not close, missing furniture and the safety look was missing. The room was probably the worst I have had in 40 plus years of travel. We requested a new room which was marginally better. Breakfast is bad. Pity as the hotel is ion a great location and staff is great. Owners need to invest some money in upgrades to make it all it can be.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely appreciate your positive remarks regarding our staff and location. We acknowledge your concerns pertaining to the condition of the room and amenities, and we regret that your stay did not meet your expectations. Your feedback is invaluable as it identifies specific areas in need of improvement, and we are committed to actively addressing these issues. We hope you will consider allowing us another opportunity to provide you with an enhanced experience in ... read more
The sink was stopped up. There was a roach running across the bathrooom. The jacuzzi wasnt working. It smelled like marijuana. I can go on and on but I think you get the picture.
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We apologize for the numerous issues you encountered and are sincerely sorry for the inconvenience and frustration these issues caused during your stay. We understand that your experience fell far short of your expectations. We take your remarks seriously and will address each of these concerns immediately to correct our shortcomings, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,611 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.