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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk manager was very friendly, but he was all alone with a line of 4 people who needed something that should have already been in the room. The “continental breakfast” included an assortment of 4 Quaker oatmeal packets and coffee. The Coffee looked like iced tea. It was 3/4 portion of water to 1/4 actual coffee. Everyone that tried to get a cup Of coffee was very unhappy and there was no one around. We waited at least 30 mins but no one came to the front desk over that time.
Business response:
Dear Jill, Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. It’s clear we fell short of providing the timely service and breakfast experience you deserved. We appreciate your kind words about the front desk manager and will work to improve both staffing levels and our breakfast offerings to meet guest expectations better. Your input is invaluable, and we hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
The beds are uncomfortable and it stinks in there
Business response:
Dear Guest, We appreciate your feedback regarding your recent experience. We recognize the significance of a comfortable and clean environment, and we sincerely regret that we fell short of your expectations in these areas. Your insights are invaluable as they identify opportunities for improvement. We are committed to enhancing our services and look forward to the possibility of serving you again, ensuring that your next experience with us exceeds your expectations.Sincerely,Hotel Management
Just ok The hotel was just ok. I never saw any grab and go breakfast, as listed,-just coffee. I was counting on some type of breakfast since I didn’t have a car and had to rely on Lyft. I was awakened at 3:00 a.m. with noise which sounded like someone moving furniture. So, not a good sleep.
Business response:
Dear Charles, Thank you for sharing your feedback. We sincerely apologize that certain aspects of your stay did not meet your expectations. We understand how important it is to start your day with a good breakfast and to have a peaceful night’s rest. We regret that we fell short in these areas during your visit. Thank you for bringing these concerns to our attention, as it helps us continue to improve our services and offerings. We hope to have the opportunity to welcome you back and provide a more enjoyable and relaxing exp... read more
Been there - done that. Never again! OMG Ewww! The musty old smoke rubber smell started it off. Our room keys were given to us in a post it note. The bed was not clean. It was more than lint and when we asked for additonal sheets, they were handed over no questions; kinda like it was expected. The dishwasher literally had chunks of food in the bottom of it. The bathroom top drawer had hair and dust in it. The floor near the nightstand was visably dirty and easily came up when wiped. The sofa bed was DISGUSTING. The sheets we... read more
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
The place looked like a home care and smelled like weeds.
Business response:
Dear Hala, Thank you for sharing your review with us. We extend our sincere apologies for the inconvenience encountered during your stay and express our gratitude for bringing this to our attention. Your patronage is highly valued, and we sincerely hope for the opportunity to welcome you once more, aiming to provide an enhanced experience.Sincerely,Hotel Management
This property is not as good as a bad college dorm. Old, rundown, dirty.
Business response:
Dear Kenneth, Thank you for your valuable feedback regarding your recent stay with us. We are committed to ensuring that every guest enjoys a clean and well-maintained accommodation, providing a home away from home while traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests. Sincerely,Hotel Management
Staff had no authority. Didnt care.
Business response:
Dear GRANT, Thank you for choosing us and sharing your feedback. We are truly sorry to hear about your experience at our hotel, as it does not reflect the impression we want our guests to have. Your comments are valuable to us and will help us improve. We would appreciate the opportunity to demonstrate the outstanding hospitality we strive to provide to all of our guests.Sincerely,Hotel Management
Don’t stay here! This brand has gone downhill. This is an extended stay where the amenities should include all loving staples such as fridge, microwave, stove, utensils, coffee makers , dishes and pots and pans. Their new service is you have to request these things when you check in. So we got a few dishes and that’s it. No microwave. We had a mini fridge and a stove that did not work. Without dishes and pans etc I guess that did not matter. We were there for 6 days and the pool and hot tub was closed for cleaning. Room was ... read more
Business response:
Dear Lisa, Thank you for taking the time to provide your feedback. We would like to express our sincere apologies that your recent stay did not meet your expectations. Your satisfaction is of utmost importance to us, particularly as a valued and loyal guest. We greatly appreciate you bringing these concerns to our attention, as your feedback is instrumental in our ongoing efforts to improve. Please be assured that your comfort is the highest priority and we look forward to the opportunity to welcome you back in the future fo... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,568 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.