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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again! Dirty rooms, cockroach’s all over floor, mold and water damage under sink, burned out lights, beds had sheets with stains, uncomfortable and lumpy, clock not working with alarm going off and no way to shut it off. Only 2 outlets available to use. Definitely not worth the cost for the room.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are top priorities for us, and we regret that your room did not meet those standards. We will address this with our team to ensure improvements are made. We hope to provide a much better experience for you in the future.Sincerely,Hotel Management
Crime Scene Well, we stayed on the 2nd floor and were a witness to a crime scene on the 3rd floor. My children have never been interviewed by a detective, well that was a first. Good staff, but bad experience.
Business response:
Dear Ashlie, Thank you for sharing your experience. We sincerely apologize for the distressing situation you encountered during your stay. We understand how unsettling it must have been for you and your children, and we deeply regret that your experience was affected by this. Please know that the safety and comfort of our guests are our top priority, and our security team is reliable and well-trained. We also work very closely with the local police department to keep all of our guests safe and secure during their stay. We ar... read more
Do NOT stay here. This was one of the dirtiest places we have ever stayed. The pull out couch mattress had a huge disgusting stain on it. The queen bed had stains all over the sheets. The pull out couch didnt even have sheets. I had to ask for sheets and make it myself. There was something flung onto the ceiling above the bed. We slept on top of the sheets. This should have been a $50 stay not an almost $200 stay. We will never return to your hotel again. Hire some new housekeeping and replace your stained sheets and mattres... read more
Business response:
Dear Guest,Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. We aim to provide every guest with a comfortable and relaxing stay, and we apologize that this was not your experience. We will share your feedback with our housekeeping and management teams to ensure these issues are addressed immediately. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management
Its was a good place to sleep and shower.
Business response:
Dear Liza, Thank you for your feedback! We appreciate your comments and hope to have the opportunity to welcome you back for another stay in the future.Sincerely,Hotel Management
The room was dirty the bathroom was dirty. The main fooor had a bad odor. The room I rented was tiny hardly call it a suite. The sofa bed was missing the mattress so the couch sunk and when we opened to pull it out to sleep noticed the mattress was missing. Had to switch rooms. Breakfast was not a breakfast but a poorly stocked snack bar.
Business response:
Dear Miguel, Thank you for being our guest. We are sorry for not meeting your expectations and regret that the cleanliness and condition of the stay were not up to your expectations. We will discuss this with the housekeeping team so that these issues can be addressed to our guests' satisfaction. Further, we regret that our breakfast choices were not to your expectations. We will discuss this with our concerned team to ensure we are improving as we move ahead. Our front desk team is always here to assist you. Please return a... read more
I was turned away from the property because they were overbooked, and that fact did not show up on Expedia‘s booking portal. Besides that the look of the property was very disappointing, especially for North Scottsdale.
Business response:
Dear William, Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. We wish you all the best with your travels.Sincerely,Hotel Management
The Worst Experience The suit was very dirty. I checked in very late and was tired from my drive from Cali. Used toilet paper roll, with some nasty bloody looking substance on the roll holder. Entire suire was dusty. No chair to go with the desk. I had to bring the chair to room myself. Ice trays were filthy. My worse experience.
Business response:
Dear Mechela, Thank you for selecting our hotel for your accommodation. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the fut... read more
Needs maintenance Run down. Dirty. First room AC broken and loud, second room no bathroom fan, gum on carpet, trash in halls, advertised breakfast was coffee and bags of granola.
Business response:
Dear Kent, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We will be reviewing our maintenance and cleanliness procedures to address these concerns and ensure that rooms are properly prepared for all guests. We appreciate your feedback and hope you will give us another opportunity to improve your experience in the future.Sincerely,Hotel Management
Would not recommend The check-in was very smooth. The gentleman who helped was friendly. However, the hotel was dirty, the carpet was also dirty. The hotel mentions breakfast offered. But it only had oatmeal and a few muffins. They did offer coffee. The room had an old smell. The shower only had one small shampoo for 6 people. Good thing we always pack our shampoo and conditioner.
Business response:
Dear Maria, Thank you for choosing to stay with us. We sincerely apologize for not meeting your expectations regarding our accommodations and breakfast options. Your feedback is important to us, and we have addressed this with our housekeeping team to ensure a better experience for our future guests. Furthermore, your valuable feedback about our breakfast will be shared with our team leaders to explore ways to enhance our offerings. We hope to make your next stay with us a more memorable and satisfying experience if your tra... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,568 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.