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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our stay at this Extended Stay America Suites was extremely disappointing from the moment we arrived. We got in at 2AM and were surprised to learn that the front desk closes at 11:30 PM. There was no staff or security on-site, so we had to self check-in through a phone located outside the property. We were a party of four and booked a room listed as accommodating four guests. Since rooms with two beds were unavailable, we chose the option with one queen bed and a sofa bed. Unfortunately, the sofa bed was only a twin—far too ... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are deeply sorry to hear that your visit did not meet expectations, and we understand how unsettling these circumstances must have been. Guest comfort and cleanliness are priorities, and it is disappointing to learn that you felt unsupported during yourstay. Your detailed feedback will be shared with our team to ensure appropriate attention is given to both maintenance and security measures. We appreciate you bringing these concerns to our attention and h... read more
This Extended Stay was awful. My husband and I felt like we were staying at a shelter. There was no staff, they said there was grab n go breakfast but they were snacks that resembled old pantry snacks uou get rid of because the dates were expired. The images online is nothing like the real thing. I’m so thankful I travel with my own blankets because we slept on those instead of use the sheets. It was just dirty and smelled unkept and cared for. Even if it was free we wouldn’t stay there again.
Business response:
Dear Guest, We appreciate you taking the time to share your thoughts with us. We are concerned to learn that your visit did not reflect the comfortable and reliable environment we aim to provide. Your remarks about service availability have been noted. Feedback regarding the morning offerings has also been noted. In addition, your concerns about overall upkeep and the condition of linens have been shared with the appropriate teams for immediate attention. We remain committed to meaningful improvement and hope to welcome you ... read more
We switched rooms when we arrived because the first room smelled like someone was smoking weed in the bathroom. The second room wasn't that great becazue it wasn't 100% clean. The floor wasn't swept or mopped, there was a sticky spot. We had to ask for any items we wanted for the kitchen. Not all items we wanted were available so we settled for one pot and two plastic spoons. We ended up buying what we needed to get by while we stayed here and cleaned the floor ourselves with lysol we bought and a towel. We checked out early... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your visit did not offer the comfort or readiness you expected, and we understand how discouraging it must have been to encounter concerns with cleanliness and the limited availability of certain items. Kitchenware for each suite is kept at the front desk to ensure proper sanitation, and our team is always happy to deliver these items upon request. Your feedback is important, and we will share it carefully to support i... read more
Mattresses are terrible. Lumpy and uncomfortable. Room has trash in it from previous person. Would not recommend.
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We are truly sorry to learn that your accommodation did not provide the comfort or quality you expected. We understand how discouraging it must have been to feel limited in your options, and we regret that your experience did not offer the reassurance every guest deserves. Your feedback is important, and we will share it with care to help identify areas that may need closer attention. We appreciate you taking the time to share your perspective and wish you more pleasan... read more
Not good
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts with us. We are genuinely sorry to learn that your experience did not meet your expectations. Ensuring a comfortable and pleasant stay is important to us, and we regret that this was not reflected during your visit. Your feedback is valuable, as it helps us identify areas that may require added attention and care. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
This is worst motel ive ever been too room 218 smells like old nursing home but worse and i.couldnt get smell go away i had no shower curtain only
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations and that you encountered discomfort with the room environment. Your observations regarding odor and amenities have been shared with the appropriate team as we continually strive to improve guest comfort and satisfaction. We understand how important a clean and welcoming space is for a pleasant visit, and your feedback will help us enhance our services. We appreciate your perspective and hope future... read more
Huele horrible entre húmedo y cigarro todo está súper viejo y cuando me acosté algo me picó y era un arete quién sabe si limpiarían la habitación cero recomendable
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear about the discomfort you encountered and understand how disappointing this must have been. The concerns you mentioned regarding cleanliness and overall room condition will be shared carefully with our team to ensure improvements are made. This does not reflect the standards we strive to maintain. We appreciate you bringing this to our attention and hope to have the opportunity to offer a much-improved stay in the future. Sincerely ... read more
The elevator, stairwell, and room did not look clean. There was a hole where the exhaust fan should have been in the ceiling and the sink in bathroom would not drain. The faux liner of the tub was also peeling off and both the lobby and our room smelled upon arrival.
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations. The conditions you described are not representative of the standards we strive to uphold. Your comments regarding cleanliness and maintenance have been shared with our management and housekeeping teams for immediate attention. We truly value your feedback, as it allows us to identify areas that require improvement, and we regret that your visit was not as comfortable as intended. We hope you will give us another chance to provide you with the hospit... read more
Terrible room was there 30 minutes and had to leave there was no way I could stay there. The property would not approve a refund either.
Business response:
Dear Guest, We regret to hear that your stay did not go as planned and apologize for any disappointment caused. Guest satisfaction in all areas of our hotel is important to us, and we are sorry you left earlier than anticipated. We will share this situation with our team to ensure a more positive outcome in the future. Thank you for your patience. Please reconsider visiting us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,611 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.