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Extended Stay America - Pittsburgh - Airport
- Hotels
- Pittsburgh, PA
About this business
Location details
200 Chauvet Dr., Pittsburgh, PA, 15275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff did their best but they weren't sure which rooms were clean or occupied. They had to go physically check before they let folks check in.
Business response:
Dear Stacey, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in. We appreciate your patience and understanding and will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the much-improved stay you deserve.Sincerely,Hotel Management
Used this hotel for an easy stay after a concert so we did not spend much time in the hotel and I am thankful for that. The smell of smoke in the hotel hallways and the smell of urine in the bathroom was horrible. Beds were clean and soft. Didn’t try the grab and go breakfast.. I was not impressed with the state of everything. The staff were nice and accommodating. Would not stay again.
Business response:
Dear Guest, Thank you for choosing our hotel during your recent visit to Pittsburgh. We always aim to provide every guest with the excellent experience expected of us, so it is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust a... read more
Got a great nights sleep and a hot shower
Business response:
Dear Brad, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay. Please revisit us, and we look forward to welcoming you back! Sincerely,Hotel Management
The property was not kept very clean at all. The room was reasonably clean and very large, but also very dated.
Business response:
Dear David, Thank you very much for your candid review of your recent stay at our hotel. We are sorry for your disappointment with your room outdated and the property not as clean as expected. Your feedback is valuable to us as we strive to improve every visit. We greatly appreciate your comments about certain aspects of your suite which need updating. It is a pleasure to announce we will implement many upgrades to our property soon! We would love for you to stay with us again, as it would be a pleasure to welcome you back t... read more
An average experience, but nothing special. The bathroom sink in the room didn’t work and there were no sheets on the pullout sofa.
Business response:
Dear Maddie, Thank you for choosing us and for sharing your comments. We are disappointed that we may not have met your expectations and apologize for the issues you experienced. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns, as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Very run-down and under-staffed.
Business response:
Dear Frank, Thank you for taking the time to review your stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We have shared your concerns with the appropriate individuals and are following up to ensure our guests receive the best experience they deserve. We hope to better your experience whenever your travels bring you back to the area.Sincer... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Airport
How is Extended Stay America - Pittsburgh - Airport rated?
Extended Stay America - Pittsburgh - Airport has a 3.5 star rating with 924 reviews.
When is Extended Stay America - Pittsburgh - Airport open?
Extended Stay America - Pittsburgh - Airport is open now. It will close tomorrow at 12:00 a.m.