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Extended Stay America - Pittsburgh - Airport
- Hotels
- Pittsburgh, PA
About this business
Location details
200 Chauvet Dr., Pittsburgh, PA, 15275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Despite the hotel’s need for refurbishment, the room was generously sized and spacious. The beds were impeccable, providing exceptional comfort, and the overall cleanliness was commendable. Undoubtedly, the value you pay for a night’s stay is well worth it.
Business response:
Dear Laura, Thank you for sharing your experience at Extended Stay America. We are delighted you found our room spacious and the beds comfortable during your stay. Providing exceptional comfort and cleanliness is our priority, and we are pleased that you were satisfied with your experience. Your comments regarding the need for refurbishment will be taken into consideration as we continuously strive to enhance our guests' experience. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay in the ... read more
Jones Room was spacious however no dishes, silverware or glasses in the room even though it was a kitchenette with a stove, full size refrigerator and dishwasher. Had to go to the front desk to ask for a coffee pot. This hotel is in desperate need of a morden update.
Business response:
Dear Rick, Thank you for being our guest and sharing feedback about your visit. It is nice that you had a satisfactory stay and were pleased with the spacious room with a kitchen. However, we are sorry you were unaware of the dish policy, which says they are kept at the front desk to ensure cleanliness and are delivered on request. We value hearing from our guests, as this lets us better improve our guest experience. Your remarks for updates are shared with the concerned individual for review. Considering the positive highli... read more
It's a 2 star hotel trying its best. Sure, there are outdated cabinets, but it was clean. The halls and rooms smell musty, but they tried their best to mask it. My door latch was missing from my door, and we didn't have any bedding for our pull out bed, but it was fine. The "free breakfast" was an off brand muffin, which was a little disappointing. It was an affordable option for my family, and it met out expectations.
Business response:
Dear Jessica, While our hotel may not boast luxurious amenities, we appreciate your understanding and positive feedback. We are glad to hear that your overall experience was satisfactory despite some minor issues. Your comfort and satisfaction are important to us, and we will continue striving to improve. Thank you for choosing Extended Stay America for your family's accommodation needs, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
Extended Stay America - Pittsburgh Had to make a business trip to the area, the price was great and everything was well kept. People were helpful, no view, but I knew that coming and I was 100% fine with that.
Fantastic staff , rooms are huge and cozy
Business response:
Dear Korina, Thank you for sharing such excellent feedback about your experience at Extended Stay America! We are pleased to learn that you enjoyed a comfortable stay and exceptional service from our dedicated team. Their commitment to ensuring a memorable experience for every guest is commendable. We look forward to the opportunity to welcome you back on your next visit to the city.Sincerely,Hotel Management
Best Secret by the Airport The room was more like a small apartment than a hotel room. Very spacious, and a full kitchen was an awesome touch. And several members of the staff went out of their way to help me one way or another. It was very appreciated. I stay at a lot of hotels, and that Extended Stay is my favorite in the area.
Both when checking in and checking out there was no one at the desk for a few minutes until we called out hello and knocking on the door. The whole hotel had a weird smell to it, almost like Indian food. Overall it wasnt too bad
Business response:
Dear Sahra, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for ch... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Airport
How is Extended Stay America - Pittsburgh - Airport rated?
Extended Stay America - Pittsburgh - Airport has a 3.5 star rating with 924 reviews.
When is Extended Stay America - Pittsburgh - Airport open?
Extended Stay America - Pittsburgh - Airport is open now. It will close tomorrow at 12:00 a.m.