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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sketchey people in parking lot, lobby, seems to have "in transition" guests rather than travelers. That's great but wasn't expecting that.
Business response:
Thank you for staying at our hotel. Although you had an overall pleasant stay, we are sorry for the inconvenience you experienced due to the other guests at our hotel. We value your feedback and hope to have the opportunity to make it up to you and your pet in the future. Sincerely, Hotel Management
I needed a hotel to stay for one night and after looking at several reviews and comparing prices, I settled on Extended Stay. The hotel sits in the back of a small shopping center off of the highway. Staff was friendly and accommodating but the rooms were lacking in amenities and the hotel had an odd odor. Next time I will spend a little bit more for a hotel if I need to stay in the area.
Business response:
Thank you for being our guest. We are pleased you liked our associates, but we are sorry for the odor you encountered. We have shared your comments with the housekeeping team to be more diligent going forward. Please know, our in-room amenities such as kitchenware as well as the bath amenities and toiletries are kept at the front desk and are complimentary. We hope you will visit us again in the future for a much better stay. Sincerely, Hotel Management
The room was clean overall but dated and dirty in places.
Business response:
Thank you for your recent stay. We are sorry that the cleanliness of our hotel was not up to par during your stay. We appreciate you bringing this to our attention as your review highlights where we need to refocus our efforts. We hope you will consider giving our hotel another chance to make a much better impression. Sincerely, Hotel Management
Very comfortable
Business response:
Annamarie, thank you for choosing Extended Stay America. We are happy you enjoyed your comfortable stay at our hotel. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Quiet place Quiet and relaxing stay
Business response:
Maria, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Not my first stay here always a pleasure my only issue was the water pressure in this room never had this problem in any other room. Still a great stay friendly staff made it easy to pay and stay another night.
Business response:
Elsie, thank you for your loyalty to our hotel and the brand Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our courteous associates. We have also shared your concern with regard to the water pressure in your room with our maintenance team so that they can fix it immediately. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management
Forced to move because of noise. Although the staff were polite and friendly, I was forced - my entire week stay - to listen to non-stop stomping and pounding on the ceiling above me. I felt as if the tenants above were about to come crashing down on me, and this was all day, all night- with no reprieve. I was woken up out of a deep sleep numerous times, and i often had to yell above the banging to be heard. My dog was scared bc of it, and started hiding under the bed. He has NEVER done that. No matter how many times I calle... read more
Business response:
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for not addressing them to your satisfaction. Also, your concern regarding the cleanliness of your room will be shared with our housekeeping team so that they will be more diligent in their work. We are terribly sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this vi... read more
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,454 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.