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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
short Trip Walked in, slept for 8nhours and left
Business response:
Thank you for making Extended Stay America a part of your trip. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your rating tells us we are meeting our goals. We value your feedback and look forward to hosting you on your return visit to the area. Sincerely, Hotel Management
Business response:
Carnen, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
Room is great. Staff is super friendly and accommodating.
Business response:
Anisa, thank you for choosing Extended Stay America. It’s an absolute delight to know you loved our well-appointed suite and were impressed with our hardworking associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Not a great place When I checked in the bill was $ 22 higher than the hotels.com figure. I questioned them and they said they ran out of the type of room I reserved and moved me to a room with a king bed and it cost more. I told them that was not my problem but nobody at the hotel seemed to be able to do anything. I am going to have my credit card company try to solve it.
Business response:
Mike, thank you for choosing us and for taking the time to post a review. We regret we were not able to accommodate you in the room of your choice. We will review this incident with our front desk team and see what went wrong. We appreciate your patience and hope to have the chance to restore your confidence in us on your next trip to our area. Sincerely, Hotel Management
Thumbs Down They overbooked and only had a smoking room, the smell in the hall and the room were awful. The room was mostly clean, except the carpets were really stained( I saw lots of guests with dogs). All night guests were loud, yelling, coming and going dogs barking. I don’t think I will stay here again.
Business response:
Thank you for your review. We are sorry for the cleanliness issues you encountered in your room. Your feedback has been shared with our housekeeping team to make sure we are consistent with our service delivery. We also asked them to ensure proper procedures are being followed to remove the smell. We also wish we had the opportunity to address the noise issues you experienced. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,496 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.