Extended Stay America - Pleasant Hill - Buskirk Ave.

Business response:

We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Nicole, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management 

Business response:

Carlos, thank you for returning to the Extended Stay America. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy all aspects of our hotel. It is always a pleasure to host you, and we look forward to your next stay. Sincerely, Hotel Management 

Business response:

Karyn, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Halie, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that our accommodations and services met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and staying with us. We are sorry to read your review and regret any inconvenience caused to you. We will review your comments with our team. On a positive note, your rating suggests you had an overall comfortable stay. We hope you allow us the opportunity to host you again. Sincerely, Hotel Management 

Business response:

Terrell, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the cleanliness issues you encountered in your room. Your feedback has been shared with our housekeeping team to make sure we are consistent with our service delivery. We also asked them to ensure proper procedures are being followed to remove the smell. We also wish we had the opportunity to address the noise issues you experienced. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your comments. We are sorry you did not have a positive experience with our front desk associate. We have taken note of your feedback and have shared it with the individual to be more diligent going forward ensuring this is not repeated in the future. Also, we regret the smoke smell you encountered in the elevator. Rest assured this has been addressed. We hope you will choose us again in the future for a much better experience. Sincerely, Hotel Management