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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The pool was the only saving grace for this property and of course it was out of commission when I stayed there. Friendly staff but this place is not recommended for families or anyone trying to enjoy their stay. For work or not needing to actually be in your room much - it’s fine. My room smelled horribly like cigarettes even though it was a non smoking room. Pretty clean surprisingly but the photos definitely make it look better than it is.
Business response:
Dear Guest, Thank you for sharing your feedback. It is appreciated that you noted the team's friendliness and overall cleanliness, though the experience did not meet expectations. Although we have designated our guest rooms as smoke-free, we understand that there may be instances where this rule is overlooked. We sincerely apologize for any inconvenience this may have caused you. Your comments will be reviewed to help ensure better consistency and clearer expectations moving forward. Your feedback is truly valued and will he... read more
Secured
Water coming from floor
Business response:
Dear Guest, We are sorry about the maintenance concern you encountered in your room. Situations like this require prompt attention, and your comment will be shared with the team so the source can be identified and addressed. We appreciate you bringing it to our attention and hope you will consider staying with us again. Sincerely, Hotel Management
our floor had an awful smell. I am assuming it came from the room labeled Trash room. Also, in room that a bed for 2 people you should have at least 4 pillows. And please consider better pillows. I had the worst sleep with the 1 very small pillow i had.
Business response:
Dear Guest, Maintaining a comfortable and restful space for every guest is our priority; however, we sincerely apologize that the overall environment and pillow arrangement fell short of your expectations. Cleanliness is a top priority, and your comments have been shared with our housekeeping team to ensure stronger attention to detail moving forward. Also, we understand how important comfortable pillows are for a good night's rest. Your feedback will be shared with our team as we evaluate ways to enhance comfort. If you hav... read more
It was very safe and easy parking
Business response:
Dear Guest, Our goal is to offer a relaxing, carefree stay, and we are glad you appreciated all that we have to offer. We are glad to hear that parking was convenient, as ease of access is important to guests. We look forward to welcoming you back to Extended Stay America for another comfortable stay. Sincerely, Hotel Management
Room was in need of some needed repairs (kitchen cabinets, lights, table.
Business response:
Dear Guest, We regret that aspects of your room did not reflect the well-maintained environment we strive to provide. Guest comfort depends greatly on proper upkeep, and it is clear that the condition you encountered fell short of expectations. Please know that maintenance concerns will be shared with our team so improvements can be addressed promptly. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a more comfortable stay. Sincerely, Hotel Management
The prooerty was in great condition. Just remember to bring your own toiletries. There were no body wash and the soap wasn't very good. Also the breakfast they say they have, was a joke. I don't call some coffee that wasnt ready, and a multi gran bar breakfast. Other than that, the rooms were very clean
Waited 30 mins for someone to show up to desk, room was disgusting, sticky floors, holes in walls, just not nice at all
Business response:
Dear Guest, We are very sorry to hear that your visit did not meet expectations and regret the frustration caused by the delay in receiving assistance upon arrival. We also apologize that the condition of the accommodations did not reflect the standards we strive to maintain. A comfortable and well-presented environment is important to us, and your comments will be shared with the appropriate team so these concerns can be reviewed and addressed. We truly appreciate you bringing this to our attention, as guest feedback helps ... read more
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.