Extended Stay America - Pleasanton - Chabot Dr.

Business response:

Dear Guest, We are sorry about the maintenance concern you encountered in your room. Situations like this require prompt attention, and your comment will be shared with the team so the source can be identified and addressed. We appreciate you bringing it to our attention and hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

Dear Guest, Maintaining a comfortable and restful space for every guest is our priority; however, we sincerely apologize that the overall environment and pillow arrangement fell short of your expectations. Cleanliness is a top priority, and your comments have been shared with our housekeeping team to ensure stronger attention to detail moving forward. Also, we understand how important comfortable pillows are for a good night's rest. Your feedback will be shared with our team as we evaluate ways to enhance comfort. If you hav... read more

Business response:

Dear Guest, Our goal is to offer a relaxing, carefree stay, and we are glad you appreciated all that we have to offer. We are glad to hear that parking was convenient, as ease of access is important to guests. We look forward to welcoming you back to Extended Stay America for another comfortable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We regret that aspects of your room did not reflect the well-maintained environment we strive to provide. Guest comfort depends greatly on proper upkeep, and it is clear that the condition you encountered fell short of expectations. Please know that maintenance concerns will be shared with our team so improvements can be addressed promptly. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a more comfortable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, A fresh, well-kept room is always a great thing to hear about! We are happy your accommodations were prepared to your satisfaction and that you enjoyed a comfortable visit. Our team works hard each day to maintain inviting surroundings for every guest. Thank you for choosing Extended Stay America and for sharing your feedback. We look forward to welcoming you back again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We are very sorry to hear that your visit did not meet expectations and regret the frustration caused by the delay in receiving assistance upon arrival. We also apologize that the condition of the accommodations did not reflect the standards we strive to maintain. A comfortable and well-presented environment is important to us, and your comments will be shared with the appropriate team so these concerns can be reviewed and addressed. We truly appreciate you bringing this to our attention, as guest feedback helps ... read more