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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is needing a big upgrade, walls, furniture, bedding, general areas are old and some of them partially working. Breakfast is substandard, i would not even call it breakfast, coffee and muffins would be a better name
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We understand that morning offerings play an important role in starting the day comfortably, and we regret that this aspect did not align with your expectations. Our approach is intended to provide a simple, convenient option for guests on the move, though we recognize that preferences can vary. Your comments have been noted. We appreciate you taking the time to provide feedback and hope you will consider staying with us again in the future. Sincerely, Hotel Management
Staff is courteous but not always available since they have other obligations other than running the desk. Remote control needed new batteries. Patch jobs on the wall need paint.
Business response:
Dear Guest, Thank you for taking the time to share your observations from your recent visit. We appreciate your recognition of the professionalism shown during your stay and value your perspective on the overall environment. Your notes regarding responsiveness and in-room functionality provide helpful insight into how the experience was perceived. We are grateful you shared these details with our team and it helps guide thoughtful evaluation and maintain a comfortable, well-prepared setting for future visits. Sincerely, Hote... read more
My room was spotless the couch looked like it had holes poked it.
Business response:
Dear Guest, We are pleased to know that your accommodations felt fresh and well cared for, as maintaining a comfortable environment is always important to us. We also appreciate you noting the condition of the furnishings. Comments like yours contribute to our ongoing focus on comfortand overall guest satisfaction. We value your input and are grateful you chose to stay with us. We hope to have the opportunity to welcome you again in the future and provide another pleasant and relaxing visit. Sincerely, Hotel Management
There were dirty sheets folded into the pull out bed and no clean ones available for almost an hour. As well so no advertisement warning people they are actively under construction.
Business response:
Dear Guest, We understand how situations like the ones you described can affect a guest’s overall experience, and we appreciate you taking the time to provide insight. Clear communication and a comfortable environment are important aspects of any stay, and guest perspectives help us evaluate how information and services are presented. Your comments have been noted and will be forwarded to our team to support ongoing efforts to enhance consistency and preparedness. We value all observations shared by our guests, as they allow... read more
The hotel is generally nice, but the breakfast is very poor. The gym is very small and has very few pieces of equipment.
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,150 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.