Extended Stay America - Pleasanton - Chabot Dr.

Business response:

Dear Guest, Maintaining a comfortable and restful space for every guest is our priority; however, we sincerely apologize that the overall environment and pillow arrangement fell short of your expectations. Cleanliness is a top priority, and your comments have been shared with our housekeeping team to ensure stronger attention to detail moving forward. Also, we understand how important comfortable pillows are for a good night's rest. Your feedback will be shared with our team as we evaluate ways to enhance comfort. If you hav... read more

Business response:

Dear Guest, Our goal is to offer a relaxing, carefree stay, and we are glad you appreciated all that we have to offer. We are glad to hear that parking was convenient, as ease of access is important to guests. We look forward to welcoming you back to Extended Stay America for another comfortable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We regret that aspects of your room did not reflect the well-maintained environment we strive to provide. Guest comfort depends greatly on proper upkeep, and it is clear that the condition you encountered fell short of expectations. Please know that maintenance concerns will be shared with our team so improvements can be addressed promptly. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a more comfortable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, A fresh, well-kept room is always a great thing to hear about! We are happy your accommodations were prepared to your satisfaction and that you enjoyed a comfortable visit. Our team works hard each day to maintain inviting surroundings for every guest. Thank you for choosing Extended Stay America and for sharing your feedback. We look forward to welcoming you back again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts with us. We understand that morning offerings play an important role in starting the day comfortably, and we regret that this aspect did not align with your expectations. Our approach is intended to provide a simple, convenient option for guests on the move, though we recognize that preferences can vary. Your comments have been noted. We appreciate you taking the time to provide feedback and hope you will consider staying with us again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to know that your accommodations felt fresh and well cared for, as maintaining a comfortable environment is always important to us. We also appreciate you noting the condition of the furnishings. Comments like yours contribute to our ongoing focus on comfortand overall guest satisfaction. We value your input and are grateful you chose to stay with us. We hope to have the opportunity to welcome you again in the future and provide another pleasant and relaxing visit. Sincerely, Hotel Management