Extended Stay America - Pleasanton - Chabot Dr.

Business response:

Dear Barbara, We are pleased that our hotel's location perfectly accommodated your preferences during your recent visit. However, please accept our sincere apologies for not meeting your expectations regarding our breakfast and the noise issues you experienced. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Furthermore, we will share your valuable feedback with our leadership to enhance our breakfast offerings and better align w... read more

Business response:

Dear Johannie, We appreciate your decision to stay with us and are pleased that your overall visit was satisfactory. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. Your feedback will be escalated to the appropriate departments to ensure these issues are addressed and prevented in the future. We eagerly anticipate your return to enjoy the outstanding experience for which we are renowned.Sincerely,Hotel Management