Extended Stay America - Pleasanton - Chabot Dr.

Business response:

Dear Guest, Thank you for choosing Extended Stay America. It is great to know you enjoyed your comfortable room. However, we are sorry for not meeting your expectations with the breakfast choices. Your observations regarding breakfast options have been received with gratitude. Feedback like yours is essential for us as it provides insights into our guests' experiences and preferences. We hope to have the opportunity to welcome you again and provide you with the high standard of service that you rightfully expect from us. Tha... read more

Business response:

Dear Guest, Thank you for mentioning how impeccable our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your valuable feedback. We sincerely apologize for not meeting your expectations during your stay. Our suites are specifically designed for guests who are staying multiple nights and prefer a home-like environment, which often leads to these guests bringing their own bath amenities, such as hairdryers and toiletries. However, please be assured that these items are available complimentary at the front desk at any time. To maintain cleanliness, kitchenware for your suite is also stored at the front de... read more

Business response:

Dear Liza, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the housekeeping team and will use them to improve our guest experience. Your comfort is our priority, and we truly regret that we did not meet your expectations. We appreciate your feedback, as it helps us make necessary improvements. Please consider giving us another chance in the future, and we’ll d... read more

Business response:

Dear James, Thank you for taking the time to share your feedback. We are pleased to hear that you had a positive experience and found both our accommodations and service to your satisfaction. Your kind comments are greatly appreciated, and we look forward to the opportunity of welcoming you back to Extended Stay America in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback about your recent stay with us. We apologize for the issues you experienced with the sofa bed and not finding enough sheets. We understand that a clean and comfortable sleeping area is essential for a pleasant stay. We fell short of meeting these basic expectations, and we're truly sorry for that. Our team is inspecting the room, and we will take immediate action to address these issues. We appreciate your comments and want to make things right on your next stay with us. Sincer... read more