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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly and helpful
Business response:
Dear Laraine, Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management
Upon arrival the lobby smelled of marijuana and when I got off the elevator to go to my room it smelled musty and of urine. Luckily my room did not smell. The room was cozy but very outdated. There were also no shampoo, conditioner or lotions in the room - had to wash my hair with soap (not the best but better than nothing). The room was clean and the bed was comfortable. It was an average place to stay for a single night in Pleasanton and was affordable.
Business response:
Dear Shannon, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for your issues with the cleanliness and in-room amenities during your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the ... read more
The girl who checked me in was excellent customer friendly very helpful. But when I went to bed and pulled the sheets down there was a Kleenex there Needless to say I slept on top of the covers And the bathroom trash was not empty But since I had to leave at 3 in the morning I let it go we were to tired and had to be at hospital by 4 am. Will not be staying there again.
Business response:
Dear Richard, Thank you for staying with us. It is nice to read that we met most of your expectations and that you liked our hospitality. We are glad we could make you feel welcome and cared for, especially when a hospital visit is involved. However, we apologize for any items that may have been overlooked in the preparation of your room. Your feedback helps us identify ways to improve our guest experience; we are grateful for that. We appreciate your review and hope you will consider giving us another chance in the future; ... read more
Our first room was dirty and it hadn't been cleaned in 3 days so they changed our room and it had a smell but the service at check in was great the 2 ladies at the desk was wonderful they resolved the issue fast as possible
Business response:
Dear Antigonne, Thank you for taking the time to share your feedback with us. We deeply regret the inconvenience you experienced with the cleanliness of your initial room. This does not align with our standards, and we sincerely apologize for the oversight. We appreciate your understanding as we promptly addressed the issue and provided you with an alternative room. Your kind words about our check-in service are greatly appreciated, and we want to assure you that we are actively working to improve our overall guest satisfact... read more
Not very friendly staff
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 4.2 star rating with 1,204 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.