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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice, Clean Hotel Friendly staff, clean rooms, modern, no complaints - and my wife is picky!
Business response:
Thank you for taking the time to review your experience at Extended Stay America - Pleasanton - Chabot Dr. It’s our pleasure knowing you loved our excellent service and your spotless room. We hope to see you and your wife again soon. Sincerely, General Manager
The grab and go breakfast consisted of granola bars and muffins. Although I understand it being an extended stay where people can go shopping for their own breakfast, it would be very beneficial to have some simple healthy options such as apples and bananas. There was no dishware, silverware or cookware (pots/pans) which I found unusual for an extended stay. The gym was extremely small, poorly lit, very understocked and did not have a water fountain. Staff was pleasant.
Business response:
Thank you for providing your review. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We also apologize for your disappointment with our breakfast offerings and appreciate your suggestions for the same. We hope you give us another chance as we would appreciate the opportunity to provide you with an ... read more
Just ok Disappointed they did not clean the room during our entire stay.
Business response:
Thank you for your recent review. We are glad you liked our location and that your overall stay was a pleasant one, but after reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. In response to your feedback, we will be co... read more
Love it. Was so easy to find from freeway, quite, clean. Will return as soon as we are in the area again.
Business response:
Your feedback is much appreciated. It is good to know you enjoyed staying at our hotel and that you would stay with us again. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Overall the stay was okay. I did however had to make a run at night and there was a random man in the back looking in cars and trying to get into the hotel through the rear doors. That was a little unsettling. Also, the backdoors were dirty, the AC's in the hallways were really dusty, and the check in staff forgot to inform us that there would be no cookware or utensils in the room. After speaking with one of my friends, apparently these items have to be specially requested.
Business response:
Thank you for taking the time to share your experience. First, please accept our apologies for the cleanliness issues and the lack of communication from our staff. We will work on this to make sure guests are being well accommodated. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Roomy clean rooms and friendlyfront desk
Business response:
Thank you for your comments. We are always glad to read how well guests were accommodated at our hotel. It is good to know you valued the cleanliness of your room and how welcoming our staff was. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
room service was not provided everyday. for example if I needed more towels I had to take them to the front desk for an exchange.
Business response:
Thank you for taking the time to share your experience. I am glad you had a pleasant stay, but please accept our apologies that our housekeeping policy was an inconvenience. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,152 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.