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Extended Stay America - Portland - East
- Hotels
- Portland, OR
About this business
Location details
3013 NE 181st Ave, Portland, OR, 97230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so happy to see that we left such a great impression on you! We truly appreciate you for choosing WoodSpring Suites for your traveling needs!
Probably not again. Beds too uncomfortable Apparently the hotel was overbooked and as a result we were relegated to a King room with pullout couch instead of the 2 Queen room we booked. The lady at check-in was very matter of fact and didn't offer hardly any information about the stay. In fact we were almost made to feel as if we were bothering her. Not as welcoming as one would hope from hotel staff. The pullout was terribly uncomfortable. The King bed was also not very comfortable (even though it was better than the pullou... read more
Business response:
Thank you for your candid review, Zachary. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with customer service and problems with the bed. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that your future travels ... read more
So I am torn about this review. The place was nice and clean. However I am going to warn you about a few things. First the staff is not really there 24/7. We flew in from Indiana so we called to tell them we would be checking in late. After “they” told us they would put it in the records, they didn’t inform us we would have to call someone then they will have to call someone to come check us in. We literally were waiting for at least twenty minutes before someone got there. We were told at check in that we were responsible f... read more
Business response:
Thank you so much for this detailed review of your stay. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests due to the amenities and lobby hours, along with the other guests. We are sorry that you were not made aware of our unique amenity offerings. Since we are more of an extended stay, many of our guests prefer to bring their own items, such as cookware or utilize the items that we provide at an additional charge. We know that ... read more
Awsone place to stay and affordable. I absolutly loved it. Hursts and workers were nice.
Business response:
Wow! What an outstanding rating! We can't tell you how happy it makes us to see that you enjoyed such a wonderful stay, Jesse! Thank you so much for choosing WoodSpring Suites!
Business response:
We are so happy to see that you enjoyed your visit, Michael! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Business response:
We are so happy to see that you enjoyed your time with us, Albert! We truly appreciate you taking the time to rate us! Please come back to see us soon!
This property is always clean and customer service is very good.
Business response:
Wow! Thank you so much for your kind words, Yvette! The team will be ecstatic to see that you enjoyed such a wonderful time! We hope to see you again soon the next time you are in the area.
The front desk being closed made it difficult and confusing to check in
Business response:
We're sorry to hear about your difficulty reaching the Front Desk during your stay. We apologize for the inconvenience and hope you were able to enjoy a pleasant stay otherwise. We will certainly use your feedback to help us improve. Thank you.
I've never stayed in a motel that didn't have coffee in the room or at the very least, in the lobby. Kitchenette in the room but absolutely NO equipment, not even a bottle opener or paper towel. Cut down to the bare bones. Bed was comfortable.
Business response:
Thank you for taking the time to review your stay at our hotel. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use, and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of interest... read more
Frequently asked questions about Extended Stay America - Portland - East
How is Extended Stay America - Portland - East rated?
Extended Stay America - Portland - East has a 3.4 star rating with 644 reviews.
When is Extended Stay America - Portland - East open?
Extended Stay America - Portland - East is open now. It will close tomorrow at 12:00 a.m.