Extended Stay America Premier Suites Asheville

Business response:

Dear Melissa, Thank you for taking the time to share your experience at Extended Stay America. We're glad to hear you found everything to your expectations and had a good stay. We hope to have another opportunity to welcome you back and provide a seamless experience. Sincerely, Hotel Management 

Business response:

Dear Emma, We are happy Extended Stay America gave you the sense of security and ease you needed during your transition. It's great to know that the space worked well for your short-term needs and helped you feel settled while making longer-term plans. Thank you for taking the time to share your experience. We wish you the best as you settle into your next chapter! Sincerely, Hotel Management 

Business response:

On behalf of the entire team at Extended Stay America, I wanted to extend our heartfelt thanks for your recent review. We are delighted to hear that you enjoyed your stay with us and took the time to share your positive experience. We strive to provide each guest with a memorable and comfortable stay, and it is incredibly rewarding to know that we succeeded during your visit. Feedback like yours not only motivates our team but also helps future guests make informed decisions about their stay. We are grateful for your support... read more

Business response:

Dear Robert, Thank you for your continued trust in staying with us. It means the world to know you’ve enjoyed our clean and comfortable rooms enough to return more than once! We truly appreciate your suggestion about offering rooms with a couch. Guest feedback like yours helps guide our future updates, and we’ve shared your note with our leadership team. Extended Stay America can’t wait to welcome you back again for another relaxing and enjoyable visit. Sincerely, Hotel Management 

Business response:

On behalf of the entire team at Extended Stay America, I wanted to extend our heartfelt thanks for your recent review. We are delighted to hear that you enjoyed your stay with us and took the time to share your positive experience. We strive to provide each guest with a memorable and comfortable stay, and it is incredibly rewarding to know that we succeeded during your visit. Feedback like yours not only motivates our team but also helps future guests make informed decisions about their stay. We are grateful for your support... read more

Business response:

Dear Trevor, Thank you for your feedback. We are sorry to hear that we did not meet your expectations during your visit. We understand the importance of a modern and comfortable environment, and your comments have been shared with our management team as we continually look for ways to enhance the overall impression of our guest experience. We appreciate you bringing this to our attention and hope to have another opportunity to accommodate you again with the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to see your positive note and are pleased that your experience brought a smile during your stay at Extended Stay America. Ensuring a comfortable, welcoming, and enjoyable environment for our guests is always our top priority, and it is rewarding to know that our efforts contributed to a pleasant visit. Your kind acknowledgment encourages our team to continue delivering high standards of service and hospitality. It was a pleasure having... read more