Extended Stay America Premier Suites - Atlanta - Newnan

Business response:

Dear Lisa, Thank you for your kind review. We are pleased everything went great for you during your visit and that our excellent location made it even better. We keep the dishware at the front desk to ensure cleanliness and deliver them to your suite upon request. We provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Thank you for choosing us; we look forward to your next stay. Sincerely, Hotel Management 

Business response:

Dear Phil, Thank you for staying with us and sharing your review. We apologize that our front office team fell short of providing you with the excellent service we strive for daily and for not being welcoming. Such an instance is not the impression we want our guests to think of us. Moreover, we apologize for the deposit policy, which came as a surprise. We try to keep our guests informed by publishing this information on booking sites; we regret that you didn't notice this before your arrival. We will address this issue app... read more

Business response:

Dear Erica, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We appreciate you taking the time to leave your feedback. We apologize for the minor issues you experienced. Your review will be discussed with our team, and we appreciate you bringing this to our attention. Thank you once for choosing us during your visit to Atlanta, and we hope to hav... read more

Business response:

Dear Anna, Thank you for your review, filled with so many kind comments! We are thrilled you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, they are a true asset, and we will surely share your compliments. Once more, thank you for your feedback; we hope to see you again soon! Sincerely, Hotel Management 

Business response:

Dear Renee, Thank you for your recent stay and your feedback. We are sorry we did not deliver the fresh and clean suite we are known for during your stay. We are passionate about providing our guests with clean accommodations; therefore, we regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We would appreciate the opportunity to provide you with the flawless stay you deserve! Sincerely, Hotel Management