Extended Stay America Premier Suites - Atlanta - Newnan

Business response:

Dear Lee, Thank you for staying with us and for sharing your experience. We’re glad to hear that your room was clean and comfortable. However, we sincerely apologize for the condition of the stairwells during your visit. Overflowing trash and unpleasant odors are unacceptable, and we’re taking immediate steps to address this with our housekeeping and waste management teams. Your feedback helps us improve, and we’re committed to ensuring that all areas of our property reflect the same cleanliness and care as our guest rooms. ... read more

Business response:

Dear Tepha, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. On the positive side, it is nice to know you were pleased with spacious room and location was best to your needs. We hope you will revisit us the next time you are in the area, so you can... read more

Business response:

Dear LaTina, Thank you so much for your thoughtful feedback! We’re delighted to hear that you found your stay comfortable and quiet, and that our staff made a positive impression with their professionalism and friendliness. Creating a relaxing and welcoming atmosphere is what we strive for, and your kind words mean the world to us. We hope to have the pleasure of welcoming you back again soon to Extended Stay America! Sincerely, Hotel Management