Extended Stay America Premier Suites Belgrade - Bozeman - Yellowstone Airport

Business response:

Dear Fikani, We appreciate you taking the time to post comments about your experience. We are sorry your comfort was disturbed by noise from nearby guests. Our front desk is always available to help with concerns like these, and we are truly sorry we were not aware of the noise problem, as we would have been happy to resolve the issue or move you to another suite. We hope you will return, as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management 

Business response:

Dear Bernie, We regret to learn that some aspects of your stay did not meet expectations. We strive to provide a comfortable and convenient experience for every guest, and we apologize for the disappointment you experienced with our breakfast selection, the lack of attentiveness from our associates, and the absence of a hair dryer, which impacted your visit. Your comments are important to us and will be shared with our team to improve our guest experience. Thank you for your patience. We hope to have another opportunity to s... read more

Business response:

Dear Robert,We appreciate you choosing us and leaving your comments. Please accept our apologies for any inconvenience you experienced due to the wifi issues. We will share your comments with our team to ensure better services going forward. We also regret any unfortunate interaction you had with our staff. We will follow up with the appropriate parties to ensure this will not happen again. Thank you for your patience in this matter; it was a pleasure having you as our guest, and we hope to welcome you again soon.Sincerely,H... read more

Business response:

Dear Timothy, Thank you for staying with us and leaving a review. It's great to know you had a positive experience at Extended Stay America, especially the comfy pillows! However, we are sorry for your discomfort with the bed. Please allow us to discuss this with our housekeeping and maintenance team and ensure this does not affect the future guest's comfort. It was our pleasure accommodating you, and we hope to see you the next time your travels bring you to our area.Sincerely,Hotel Management 

Business response:

Dear Brad, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back... read more

Business response:

We're thrilled that you had an enjoyable experience and appreciate your review. Please know we value your business and look forward to welcoming you back in the future. 

Business response:

We're delighted to hear that you had an enjoyable experience and appreciate your review. Please know we value your business and look forward to welcoming you back in the future. 

Business response:

Dear James, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your remarks, and we look forward to welcoming you back soon. Sincerely,Hotel Management 

Business response:

We're thrilled that you had an enjoyable experience and appreciate your review. Please know we value your business and look forward to welcoming you back in the future.