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Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
- Hotels
- Charlotte, NC
About this business
Location details
8405 Pineville - Matthews Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exceptional Location Was clean and comfortable .day attended was very nice ,warm inviting .during checking saturday7/16/22 the young lady was not inviting or warm no greeting at all ..
Business response:
Dear Rosalina, it was a pleasure to read your fantastic review of our hotel. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit. Sincerely, Hotel Management
it was good The bed was too. hard
Exceptional
Exceptional Fitness center is too small and lacking weights, mats, and other essential items. Someone took away our laundry bag while our clothes were washed. I had to carry all the kitchen supplies to my room by myself. Laundry room is conveniently operated by credit cards. Location is close to many businesses.
Business response:
Ying, thank you for choosing Extended Stay America. We are delighted your stay with us was enjoyable and that you liked our convenient location. However, we regret any inconvenience you had while here. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
Exceptional
Nice facilities, would stay again A hot breakfast would be nice. We only stayed overnight so I did not plan on cooking Staff very nice and helpful. Very clean room. King bed was very comfortable
Business response:
Lorrie, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Exceptional
Overall, my stay was disappointing due to the uncomfortable bed, noisy guests, and recurring key card problems. The bed was extremely uncomfortable, and after four nights I was in a lot of pain. I actually had to check out early because of this. On top of that, some guests were being very disruptive, blasting loud music throughout the night, which made it difficult to sleep. The key card was also a constant issue—it stopped working daily and had to be reprogrammed each time. Overall, I was very disappointed with my stay. Loc... read more
Business response:
Dear Ben, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. With that said, it is nice to know you were pleased with our staff and enjoyed the location. We hope to ... read more
Bad We got there,nobody was at the counter, then Linda finally came out and stared at us, I told her we were there to check in. She got out IDs scanned them then got on the phone for 15 minutes. Finally said they had one room left that we could check and see if it was up to our standards.. the room smelled like mold, they had a fan going, big wet spot on the ceiling, disgusting. So 30 minutes later we had to leave at 1am with 2 sleeping children and all our bags in hand and go book a different hotel. Awful experience.
Business response:
Dear Blanca, Thank you for choosing us and for taking the time to share your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the ... read more
Frequently asked questions about Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
How is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. rated?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. has a 4 star rating with 1,121 reviews.
When is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. open?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. is open now. It will close tomorrow at 12:00 a.m.