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Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
- Hotels
- Charlotte, NC
About this business
Location details
8405 Pineville - Matthews Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exceptional
ok but I expected a little more it didn’t feel very clean and the hallways smelled like smoke it was available close to when we needed it
Business response:
Dear Andrea, Thank you for being our guest. It is remarkable that our location was perfect for your needs. However, we promise to provide you with fresh, clean accommodations, and we are disappointed that this did not occur during your stay. Please accept our apologies and know that we will look into your feedback. Considering this as an isolated incident, we hope it will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Exceptional
Wonderful
Exceptional
Very Good
Pleasant The issue was we stayed for 4 days and the first day the people upstairs were an little heavy footed to say t been least. We called after it continued all day and into the night and were told "yea, they have 3 kids an a dog" ok cool, at least for the night. Next morning it sounded like the Panthers were practicing upstairs ALL DAY an again into the night. So we called the desk again an the noise stopped and not a peep. We though oh good maybe they moved them to another room or something, only to wake up to more of t... read more
Business response:
Dear BadLiver, thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We apologize for the noise issues you experienced. On rare occasions, guests who do not adhere to the property rules concerning noise disrupt sleep and annoy all those in the immediate vicinity. We regret not being able to resolve this for you while you were still with us. We are evaluating the instances you mentioned as we are committed to offering better service for o... read more
Exceptional
great place to stay just the smell of weed was overwhelming the whole floor we stayed on smelled like weed and the bed needed some more pillows they flattened the moment you laid on them. clean room and bathrooms. staff was extremely helpful and friendly.
Frequently asked questions about Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
How is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. rated?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. has a 4.6 star rating with 864 reviews.
When is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. open?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. is open now. It will close tomorrow at 12:00 a.m.