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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bom atendimento, cafe da manha longe do que temos no Brasil, apartamento bom mas com cozinha microondas fogao mas nem um prato ou talher para hospedes e a limpeza precisa melhorar...a cama tinha cheiro de cigarro lencois e cobertas foi bem desagradavel isso.
Business response:
Dear Marcio, Thank you for being our guest at Extended Stay America. We are pleased that you found our service good and the apartment suitable for your needs. We sincerely apologize for the cleanliness issues and the discomfort caused by the bed and linens. Your comments are valuable, and we will review them with our team to ensure improvements. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
Room was clean but you have to request items that aren’t in the room - hair dryer, coffee maker, dishes etc. when I checked in I was told that they were out of key cards for the two rooms booked so the person at front desk would have to let us in every time we would need to leave the room - very inconvenient. Breakfast to go was basic but good enough. Staff are friendly!
Business response:
Dear David, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the need to request basic amenities and the issue with the key cards. We understand how disruptive this was to your stay, and we are actively working to improve these processes. We are pleased that you found the room clean and enjoyed the breakfast, and we truly appreciate your kind words about our friendly staff. Your comments are invaluable, and we are committed to providing a more seamless and enjoyable experience for a... read more
Love the staff!!
Not as nice as when I’ve stayed befoee
Business response:
Dear Carol, Thank you for sharing your feedback. We are sorry to learn that your recent experience did not meet the same standards as before. We continuously strive to provide a comfortable and welcoming environment for all our guests. Your comments are valuable to us, and we will share them with our team to ensure we continue improving our services. We hope you will consider staying with us again for a more enjoyable experience in the future.Sincerely,Hotel Management
Nice and clean. Roomy and comfortable.
Business response:
Dear George, Thank you for your kind review! We are delighted to know that you enjoyed your stay with us. Providing a comfortable and clean environment is a top priority, and we are pleased to hear that we succeeded in making your visit enjoyable. Your feedback means a lot to our team, and we look forward to welcoming you back to Extended Stay America for another wonderful experience soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,613 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.