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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice place to stay It was a nice place to stay. Wish I had the chance to use the pool but never got around to it; next time for sure!
Staff were wonderful. Hotel was acceptable. Hard to get hot water, had to get a coffee pot from front desk, none in room. $100 security deposit up front tells you that this hotel may have some issues. Rooms good size and comfortable, but all accessories have to come from front desk.
The hospitality of the desk service was very nice. They were friendly and accommodating. I am not sure if it is an extended stay policy but the dishes and bedding for the pull out sofa not being in the room was strange to me. The extra cost to have access to those items seems crazy. I am guessing that people steal them or something. I was also surprised at the cleaning fee if you trash the room. It must be another common occurrence. My family knows better. The amenities really need taken care of in order to meet standards. T... read more
Business response:
Dear Shanelle,Thank you for sharing your detailed feedback. We are grateful for your kind words about the desk service and will share your comments with the team. We sincerely apologize for the inconvenience you faced with the bedding, dishes, and extra fees. These policies are in place to maintain quality and security, but we understand how frustrating this could feel. We are also sorry for the pool area's condition and the issues you encountered with the "grab and go" breakfast and hallway smell. We are committed to improv... read more
Much nicer than I expected for the price. I would definitely stay there again. One thing to notice however that even though they have a small kitchen there are no plates or utensils or dishes of any kind so bring your own.
The room was very clean. Staff was very friendly. The only down side waa the breakfast bar.
Business response:
Dear Christy,Thank you for sharing your feedback with us. We're thrilled to hear that you found your room clean and our staff friendly. We value your insights regarding the breakfast bar and are continuously looking to enhance our offerings. Your comments help us improve, and we hope to provide an even better experience during your next visit to Extended Stay America.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,614 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.