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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient
the carpet in common areas and hallways is gross. the rooms were great, very clean. but the very stained carpet did a disservice to the rest of the hotel, and it gives the impression that the rooms will be the pits. also, I didn't like that my credit card was additionally charged $108 security deposit at check in. it was returned, but since I had reserved 5 rooms, that was a big hit to my CC until is was refunded. Would not stay again because of this
Business response:
Dear Laurel,We appreciate your praise for our clean and comfortable rooms. However, we fell short in other areas, specifically with the maintenance and communication regarding additional charges. We regret the inconvenience and distress this may have caused. We're addressing these with our team and ensure prevent future occurrences. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality.Sincerely,Hotel Management
Its peaceful
Really nice and huge room!
The beds were comfortable yet the floors were not very clean.
Business response:
Dear Beth,Thank you for sharing your feedback. We appreciate your positive comment about the comfort of our beds. However, we apologize for the cleanliness issue of the floors. We take this issue seriously and will address it with our team to ensure we maintain a spotless environment for our guests. We prioritize every guest's well-being and strive for excellence in service. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Overnight stay The hotel is old and could likely use a refresh. Strange smell in the hallway and elevators. The bright spot were the staff. Cheryl made check in easy and quick. She was attentive and friendly. In the morning same attention provided by the girl at the front desk. Lovely people. The room was just okay but the bed was too soft for my liking (but that’s just a personal preference.
Business response:
Dear Michelle,Thank you for taking the time to provide feedback about your stay. Your kind words about our staff mean a lot to us. However, we regret that we did not meet your expectations in other aspects. Your feedback will be shared with our team to ensure that we can provide a better experience in the future. Please know that your comfort, safety, and well-being are of utmost importance to us. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,614 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.