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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The breakfast needed a few more options. Full flavored yogurt rather than "Light" would have been wonderful. The staff was friendly and qualified. I think it was a bit pricey for the overall quality.
Business response:
Dear Theodore, Thank you for being our guest. It is nice knowing you had a pleasant time with us and were pleased with the friendly and qualified staff. However, we are sorry that the breakfast choices did not meet your expectations. Your remarks are shared with the team to improve. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
The kitchen had no equipment. We needed to rent kitchen utensils. The free breakfast was very small and bad.
Business response:
Dear Thomas, Thank you for sharing your experience. We’re glad to provide kitchen amenities upon request to ensure guests have what they need during their stay. We understand preferences can vary and appreciate your feedback on the breakfast. Your comments help us identify areas where we can improve the experience, and we hope to provide a better visit next time.Sincerely,Hotel Management
Stayed here two years ago. Looks the same but it appears that there is new management or ownership. You have to ask for a hairdryer. Simple repairs seem to be postponed. The breakfast is reduced to some cereal bars and some prepackaged eggs with nothing else to turn them into a meal. Next time I may look for a different place
Business response:
Dear Mircea, Thank you for sharing your observations. We’re glad you returned, and we appreciate your feedback on the changes you’ve noticed. We aim to continuously improve and are reviewing your comments about amenities and breakfast options. We hope you’ll consider staying with us again in the future as we work on enhancing our services and guest experience.Sincerely,Hotel Management
Well they were supposed to take the deposit off at the time of check out and it’s still not been removed and I was charged twice for the room but I think I got the one removed
Business response:
Dear Charlie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Breakfast options are quite limited. Since I have a short stay it’s fine.
Business response:
Dear Venkata,We appreciate you for being a guest at Extended Stay America and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,614 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.