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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Definitely a good stay and the staff is amazing giving a shout out to Shae (hopefully spelled correctly) thank you for accommodating my request really do appreciate you for that thanks again!
Gym machinery broken No ice bucket in room Some staff unhelpful No corkscrew in hotel had to go buy one Scratchy sheets No couch in our room only chair
Business response:
Dear Michele, We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and well-equipped environment is a priority for us, and we regret that we fell short of your expectations. We are actively addressing the concerns raised, including the issues with the gym equipment, the availability of amenities in your room, and the level of service provided by our staff. Rest assured, we are committed to making necessary improvements to enhance the quality of our accommodations. Your feedbac... read more
Business response:
Thank you for your feedback
Room could use more towels & extra blankets. Also I wish the "continental breakfast had a better selection with some more options available. We chose to grab breakfast on the road since the options available were not very good. Not everyone likes mini chocolate muffins or granola bars, and those were the only breakfast selections available.
Business response:
Dear Kathryn, Thank you for your feedback on Extended Stay America. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast selection. Your comments are valuable to us, and we will review them with our team to consider additional choices that cater to different preferences. Regarding towels and blankets, we appreciate your suggestion and will ensure these items are readily available in rooms. Your satisfaction is important to us, and we hope to provide a more enjoyable experience during an... read more
Poor breakfast and drink and snack machines did not work. That wasn’t a problem for us, but other guests complained.
Didn’t like the breakfast options or lack thereof but i didn’t book it for the breakfast but don’t count on getting a nice breakfast as compared with other hotels
Business response:
Dear Nelson, We appreciate your feedback regarding our breakfast options. While we focus on providing comfortable accommodations, we understand the importance of a satisfying breakfast experience. Based on guest input, we continuously strive to enhance our offerings. Thank you for choosing Extended Stay America, and we hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management
Nice and convenient for and overnight work stay
Business response:
Dear Dakita, We are delighted you found Extended Stay America convenient for your overnight work stay! Your satisfaction is our top priority, and we look forward to welcoming you back for another comfortable visit. Thank you for your kind feedback!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,638 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.