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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will stay there again
Business response:
Dear Jose, It is heartwarming to learn that you had an excellent stay with us at Extended Stay America. We loved seeing that you would return and look forward to welcoming you back for another seamless visit soon.Sincerely,Hotel Management
Way to go It was really good. Willie was very nice and very helpful.
Business response:
Greetings Yolanda!Thank you for your valued feedback and choosing us as your preferred hotel! We are glad to hear that Willie was helpful during your stay and hope we are referral worthy! We look forward to hosting you again soon!
No cups/silverwear
Business response:
Dear Susan, Thank you for choosing Extended Stay America. We're delighted that your overall stay was pleasant. However, we apologize for any inconvenience caused by the lack of kitchenette items. Please note that these items are available at the front desk upon request. Your feedback is invaluable; we will improve communication regarding such amenities. We look forward to welcoming you back for an even more enjoyable stay in the future!Sincerely,Hotel Management
Business response:
Greetings Selina!Thank you for your valued feedback and choosing us as your preferred hotel! We hope your stay was referral worthy and we look forward to hosting you again soon!
Organizational, or staffing challenges? I felt like the hotel was overbooked and we got a room that hadn’t completed the remodel process. There was a small unpainted section of wall and the fridge just seemed haphazardly placed in a large space in the kitchenette area. Neither was a dealbreaker, but just seemed a bit “off”. The biggest issues were from the first 24hrs. of our stay. The room only had one plastic cup, and when I went downstairs to ask for more, the front desk person directed me to the tiny breakfast kiosk. Whe... read more
Business response:
Dear Guest, Thank you for the detailed feedback. We are sorry for not meeting your expectations with the room and amenities and regret any service lapses. We aim to provide all our guests with the best hospitality and accommodations, and we regret falling short. We will address this with the relevant team for improvement. We appreciate you bringing these issues to our attention, as they provide valuable insight into areas where we can improve. We hope to restore your faith in us during your future visits.Sincerely,Hotel Mana... read more
The rooms are nice and clean
Business response:
Greetings Carol!Thank you for your valued feedback and choosing us as your preferred hotel! We hope your stay was referral worthy and we look forward to hosting you again soon!
Business response:
Greetings Sambia!We are sorry to hear your stay was less than satisfactory. We hope you will allow us to serve you again in the future! If you would like to discuss your concerns, we would be happy to assist. Please contact the hotel directly!
Overall room was clean and nice facility . Breakfast supplies were scarce and had to wait to get granola bar
Business response:
Dear Stacey, Thank you for staying with us and for sharing your comments. We're glad to read that you found your room clean and the facility comfortable during your stay. However, we apologize for the inconvenience with the breakfast supplies, and we will share this with our team to ensure that we address these issues moving forward. Thank you again for your review. We look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
Nice stay and very polite
Business response:
Greetings Antoine!Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your stay referral worthy and look forward to hosting you again soon!
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,638 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.