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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noise level was high.
Business response:
Dear Julie, Thank you for being our guest. We apologize for any inconvenience caused by the noise. Ensuring a peaceful environment for our guests is important to us, and we will address any potential sources of disturbance. Your comfort is our priority, and we will strive to ensure you have a pleasant stay. We appreciate you bringing this to our attention.Sincerely,Hotel Management
Business response:
Greetings Juan!We are sorry to hear your stay was less than satisfactory. We hope you will allow us to serve you again in the future! If you would like to discuss your concerns, we would be happy to assist. Please contact the hotel directly!
The room I stayed in was very nice with a small kitchen, dining/work table and a nice bathroom with walk in shower. Unfortunately, there was a large air handling system on my balcony that was noisy. There are a few restaurants within walking distance which makes it convenient in that respect. The place overall is pretty nice but like many other reviewers have mentioned, forget about breakfast, it doesn't exist. You can expect a cup of coffee and that's about it. Looks like they're short-staffed like many places so maybe that... read more
Business response:
Greetings Joseph!We are sorry to hear your stay was less than satisfactory. We hope you will allow us to serve you again in the future! If you would like to discuss your concerns, we would be happy to assist. Please contact the hotel directly!
Business response:
Greetings Amanda!Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your stay referral worthy and we look forward to hosting you again soon!
The room was clean but the hallway areas were not. In addition, the air conditioner in the room was extremely loud. It kept us up. It also failed to blow out any cold air. The noise and warmth made the overall experience pretty frustrating.
Business response:
Dear Melanie, We sincerely apologize for the inconvenience you experienced during your stay. Your comfort is our priority, and we regret that the cleanliness of the hallway areas and the performance of the air conditioner fell short of your expectations. Please accept our apologies for any disruption this may have caused your rest. Your feedback is invaluable to us, and we will address these issues promptly to improve our services. We appreciate your understanding and hope to have the opportunity to provide you with a more p... read more
They need to have a full breakfast besides boiled eggs and oatmeal and coffee
Business response:
Dear Rickie, Thank you for staying with us and sharing your comments. We understand the importance of providing various options to meet our guests' preferences, and we apologize for not meeting your expectations. Your input is valuable as we continually strive to enhance our services. We will consider your suggestion as we review and improve our breakfast menu. Thank you for bringing this to our attention, and we hope to have the opportunity to enhance our expectations shortly.Sincerely,Hotel Management
Business response:
Greetings Thoms!Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your stay referral worthy and we look forward to hosting you again soon!
Business response:
Greetings Kevin!Thank you for your valued feedback and choosing us as your preferred hotel! We hope you found your stay referral worthy and we look forward to hosting you again soon!
Nice place to stay. Clean and comfortable and affordable
Business response:
Dear Tanjanica, Thank you for your kind words about your stay with us! We are thrilled that you found Extended Stay America clean, comfortable, and affordable. We aim to provide a pleasant and budget-friendly experience, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,638 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.