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Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams
- Hotels
- Colonial Heights, VA
About this business
Location details
441 Charles H. Dimmock Pkwy., Colonial Heights, VA, 23834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We love our guests...thank you for being ours! Hope to see you again soon.
The hotel is very clean and neat. Room floors are tile and kept very clean, and room bathrooms were very clean as well. Booking through hotels.com was fast and easy but checking in after 10pm was a nightmare. It took 45 min to get me checked in and I was the only one in the lobby
Business response:
Harold, thank you for being our guest. We are glad you had an overall pleasant stay and that you were impressed with our clean and well-kept hotel. However, we are sorry for the wait time you experienced upon check-in. Your feedback has been discussed with our team to make sure we are consistent with our service delivery. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Erin, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Electric car charging! Overall ok. Best feature 2 Tesla chargers. Hotel is bright and cheery, room was worn and average. Cleaning of room was fine seems sanitary. Common spaces needed a light touch up. Overall satisfactory and would stay again.
Business response:
Adam, thank you for staying with us and for taking the time to post a review. We are glad your overall stay with us was a pleasant one and that you were able to take advantage of our electric car charging stations. However, we regret we were not able to meet your expectations for more updated accommodations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in t... read more
This is a great hotel to come to. The rooms are nice and clean . The staff were very friendly. I felt as if I’ve known them forever. I was surprised when I walked into my room. very nice. My bed was clean, neat and comfortable. I slept like a baby.The Light up shower wowed me. I definitely will be coming back to this hotel when I’m in town.
Business response:
Jenell, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you loved your well-appointed suite and were impressed by the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Property is relatively new but maintenance and cleaning is question mark, there was food residues on the fridge and the floors were kind of dirty.
Business response:
Mario, thank you for leaving your valuable comments. We appreciate you pointing out specific items that you liked and also areas where we can improve. We will review the instances you mentioned as we are committed to offering exceptional service for our guests. We hope to have an opportunity to welcome you again. Sincerely, Hotel Management
Overall great stay
Business response:
Jeremiah, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
John, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Nice! It's a nice new hotel. I've stayed several times, always been nice people and clean. This last time was the least-clean its been but I'm still coming back next time.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Colonial Heights - Fort Lee takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished tha... read more
Frequently asked questions about Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams
How is Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams rated?
Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams has a 4.5 star rating with 308 reviews.
When is Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams open?
Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams is open now. It will close tomorrow at 12:00 a.m.