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Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams
- Hotels
- Colonial Heights, VA
About this business
Location details
441 Charles H. Dimmock Pkwy., Colonial Heights, VA, 23834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good hotel and the area was pretty good. The only thing I have to tell is the mattress was horrible. It seemed like I was in my grandma old couch.
Business response:
Dear Dario, Thank you for taking the time to share your review of our hotel. We are delighted our hotel was ideally located. Since our main priority is to provide a comfortable stay for our guests, we apologize that you were not completely satisfied with our beds. Please know that our front desk is available around the clock to address issues such as this, and we would be happy to provide you with another room upon request or do whatever we can to make your stay as comfortable as possible. We appreciate your business and sin... read more
I don't like giving negative reviews but in this case I must make an exception. The positives were very clean rooms, very helpful staff, comfortable beds, and large tv. However if you expect a pen and pad of paper in the room, or glasses or even plastic cups, or a coffee maker, or a real breakfast (as advertised), or a canopy over the entrance so you can unload out of the weather, a bar of soap that doesn't feel like a piece of wood, a counter near the bathroom sink, and the bath towels not stacked on a pallet on the floor n... read more
Business response:
Dear Kevin, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Everything we do aims at providing you with an excellent hotel ex... read more
Great stay! Worth it
The hotel was very clean, and the front desk was very friendly.
Business response:
Dear Lauren, We're delighted to hear that you found Extended Stay America to be a clean and welcoming place during your stay. Our team takes great pride in providing excellent service to our guests. We look forward to welcoming you back!Sincerely,Hotel Management
Great place to stay. The woman at the front desk was very nice and accommodating.
Frequently asked questions about Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams
How is Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams rated?
Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams has a 4.5 star rating with 308 reviews.
When is Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams open?
Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams is open now. It will close tomorrow at 12:00 a.m.