This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams
- Hotels
- Colonial Heights, VA
About this business
Location details
441 Charles H. Dimmock Pkwy., Colonial Heights, VA, 23834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed a night here and it was okay. First thing I called the night before and the young lady I spoke with said I could check in early at 12pm. So when I arrived the next day around 1pm the gentleman at the desk said I’m sorry she told you that, she shouldn’t have told you that. But he still let me check in early and the room was ready. The room seemed clean until later that night when I got in the shower and there were hairs that did not belong to me, the hair was quite long so the staff couldn’t have missed it. Just not ... read more
Business response:
Dear Guest, We are sorry that your stay included challenges that affected your comfort and convenience. Issues such as cleanliness concerns and unexpected interruptions that felt inconvenient can understandably be frustrating. We appreciate you sharing these details, as they help us understand how interactions are experienced by guests. Your comments have been noted and will be used to improve service for future visitors. Thank you for taking the time to provide this feedback, and we hope your future stay elsewhere is seamle... read more
Staff were nice but loud music being played, police and what seemed to be a guest threatening the front desk staff will be the reason i do not return to stay here.
No kitchen utensils/cups/plates available. Toilet would not flush debris. Despite contacting the front desk, problem was not dealt with. Garbage bins in breakfast area were overflowing. Obvious that they had not been dumped from the day before. Pile of bed sheets left in hallway on 2nd floor. Overall, a newer facility but one that appears to be prone to lack of staff attention/poor housekeeping which will sooner tha not affect the overall ambience of the facility to guests.
Business response:
Dear Guest, Thank you for taking the time to provide detailed feedback. We sincerely regret that several aspects of your stay did not meet expectations and understand how frustrating this must have been. Please note that kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team is always happy to deliver these items upon request. Your observations regarding housekeeping and maintenance have been noted and will be shared with our team. Feedback like yours helps us improve, and we r... read more
We didn’t even stay. The first room was disgusting, the floors were sticky, smelled like smoke and it looked like someone crushed a cigarette in the sheets. The front desk attendant told me it hadn’t been cleaned. We were given another room, and as i pulled the blanket up and moved the pillow there was a massive stain. We immediately grabbed our things and left.
Business response:
Dear Guest, Thank you for sharing your experience. It is truly concerning to learn that the accommodations presented to you did not meet the standards we aim to uphold. Your description of the condition of both spaces is taken seriously, and your feedback has been shared with the appropriate teams for immediate improvements. We understand how disappointing this must have been and appreciate you bringing it to our attention. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel... read more
The blinds were broken and I was unable to cover the window
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret the inconvenience you experienced with the window covering in your room. Please know this is not the standard we strive to uphold, and your comments have been shared with our maintenance team for attention. We truly appreciate your understanding and hope you will allow us the opportunity to provide you with a more seamless and comfortable stay in the future. Sincerely Hotel Management
The receptionist was attentive and helpful. The room was not ready for us. The bed was not made the floor was not swept. When we told the receptionist that we were not staying there, he promptly processed a refund for our money no questions asked.
Business response:
Dear Guest, We are truly sorry for the condition of your accommodation upon arrival, as this does not reflect the standards we aim to uphold. Your comments have been shared with our housekeeping team for attention. However, we are pleased to know our front desk associate responded quickly and assisted you with professionalism. We appreciate your feedback and hope you will consider giving us another chance to provide an improved stay in the future. Sincerely, Hotel Management
Never stayed there. Didn't have a room that we booked. Ater driving 8-9 hours we didn't have a room that we thought we did.
Just one note that the breakfast is not accurate. A couple breakfast bars and one option of fruit is not a breakfast
The smell of hallway room and bed is very bad
Frequently asked questions about Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams
How is Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams rated?
Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams has a 4 star rating with 508 reviews.
When is Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams open?
Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams is open now. It will close tomorrow at 12:00 a.m.