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Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams
- Hotels
- Colonial Heights, VA
About this business
Location details
441 Charles H. Dimmock Pkwy., Colonial Heights, VA, 23834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They refusr to check me in after midnight after 5 hours ride
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the delayed check-in. Every guest deserves a warm welcome, and we regret any frustration or discomfort this situation may have caused. We understand how upsetting and exhausting that must have been. Your experience highlights an important area for improvement, and we are committed to ensuring better service in the future. Sincerely, Hotel Management
Nice place, but avoid Room 101. Clean room. HVAC system whirred all night making sleep difficult. Room 101.
Business response:
Dear Leslie, Thank you for choosing Extended Stay America!We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a pleasant stay. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Sincerely,Hotel Management
Won't Be Staying Again The $150 Fee For Amenities Is Crazy & Make Them Lose Alot Of Business Then The Room That Was Given Wasn't Clean
Business response:
Dear Keith, Thank you for taking the time to share your feedback. We are sorry if we missed out on any opportunities to make your stay the seamless, memorable one you deserve. Please know that we strive to remain transparent by delivering all our policies on every booking platform. However, we are sorry if we fell short of meeting your expectations. We hope you will consider giving us another chance to show you our devotion to providing excellent hospitality for every guest.Sincerely,Hotel Management
Front desk lady was rude the entire weekend very distasteful if you hate your job quit don’t take it out on innocent customers. Kitchen Sink was broken and leaked all over counter
Business response:
Dear De'Asija, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. Also, we will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. ... read more
This property was disappointing. When we arrived we were greeted with a roach. They changed our room and it was still dirty with broken facilities and the phone didn’t work. The floor was dirty too. Some staff were nice, others were rude and dismissive.
Business response:
Dear Sydney, Thank you for your valuable time in sharing your feedback with us. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard and for the unsatisfactory service provided by our associates. We understand that this is not the level of service that our guests expect and deserve, and we will take all necessary steps to ensure that such issues do not occur in the future. We hope you will return so that we can provide you with a bett... read more
Hotel had a bad odor throughout, sheets were not clean, bathroom was in desperate need of a deep clean. Bathroom had one bar of cheap soap. Overall this hotel seemed like they did the bare no minimum in almost every category. Hotel seemed like a boarding house for longer term guests with hair everywhere. Would not recommend.
Business response:
Dear Fazlul, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and be... read more
It was a lot of ants in the room . The shower was dirty. Sheets had brown stains and the equipment was not working in the fitness room.
Business response:
Dear Shakeemah, Thank you for providing your valuable feedback. We endeavor to ensure that our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the possibility... read more
Checked in. Front staff was friendly. Room was dirty, toilet seat had hair and urine stains on it. Price for room was greater than report on Expedia.
Business response:
Dear Peter, We sincerely apologize for the cleanliness issues you encountered during your recent stay. Providing a clean and comfortable environment is our top priority, and we regret falling short of your expectations. Your feedback regarding the condition of the room and discrepancies in pricing is concerning, and we are actively investigating these matters to prevent such occurrences in the future. We appreciate your kind words about our friendly front staff and assure you that your comments will be shared with them. Your... read more
They double booked my room a stranger walked into my room at 2:30 in the morning not safe at all. I called front desk and they wont resolve it. They were rude and dismissive.
Business response:
Dear Jonathan, Please accept our apologies for the disappointing experience you had with us. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. Our team is reviewing this situation and will take extra care to avoid this in the future and attend responsively to our guests. While we know this does not change what you experienced, we are incredibly sorry for the inconvenience and frustration this caused. We are wholly committed to rega... read more
Frequently asked questions about Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams
How is Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams rated?
Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams has a 4 star rating with 508 reviews.
When is Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams open?
Extended Stay America Premier Suites - Colonial Heights - Fort Gregg-Adams is open now. It will close tomorrow at 12:00 a.m.