Extended Stay America Premier Suites - Daytona Beach - Ormond Beach

Business response:

Dear Wilson, Thank you for sharing your experience with us. We are glad you were satisfied with your room, though we sincerely apologize for the issues you encountered during your stay. We regret that the power outage disrupted your experience. Please know that we take service disruption seriously, and our team works to address such issues as quickly as possible. Additionally, we are deeply concerned to learn that the emergency lights on the first floor were not functioning and the lack of breakfast was an inconvenience. We ... read more

Business response:

Dear Roch, Thank you for taking the time to share your feedback. We apologize for the issues you experienced during your stay. We understand how frustrating it can be when expectations are not met, and we regret that we fell short of providing you with a comfortable and seamless experience. Your remarks are shared with the maintenance team to check the keys and locks of the entire hotel as a precaution. We greatly appreciate your patience and are committed to addressing these issues to improve our services. We hope you will ... read more

Business response:

Dear Carlos, Thank you for being our guest and posting your review. We are glad we met your expectations and that you enjoyed your time with us. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with our team. However, we are sorry for the disappointment with the breakfast offerings and will share your remarks with the concerned team for improvement. Thanks again for your review, and we hope you will choose Extended Stay America again.Sincerely,Hotel Management 

Business response:

Dear Rebecca, We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced. Please know that for future visits, our front is always available to resolve issues and make the most of your stay. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home.Thank you for your feedback, and we would love to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Miguel, Thank you for sharing your feedback regarding your recent stay with us at Extended Stay America. We are glad that you found your room to be impeccable and that you enjoyed a good overnight stay overall. However, we apologize that our grab-and-go breakfast offerings didn’t meet your expectations. We strive to provide a convenient option for our guests, and your comments will help us evaluate how we can improve this experience. Additionally, we appreciate your note about the hallways and will ensure our team gives... read more