Extended Stay America Premier Suites- Denver International Airport

Business response:

Dear Guest, Thank you for taking the time to share your experience. We’re glad to know the property provided a convenient and reasonably priced option for your late arrival. We also appreciate your observations, as they help us better understand how guests perceive their stay. Our team continuously works to maintain a comfortable and welcoming environment for all travelers, whether visiting briefly or for an extended period. Your feedback is valuable in helping us refine the overall experience, and we hope to have the opport... read more

Business response:

Dear Guest, We’re pleased to hear the parking options were convenient and that the room met your expectations for cleanliness during your stay. At the same time, we regret the concerns you’ve shared regarding room assignment and limited counter space in the room. We also recognize your comments about the breakfast offering and overall expectations. Your feedback has been shared with the appropriate team to help improve consistency in guest experience and communication. We hope to provide an even more comfortable and well-sui... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are pleased to know you found the property well-maintained during your stay. At the same time, we regret that certain aspects did not align with your expectations regarding in-room convenience and overall comfort. Your comments are valuable and will be shared with our team as we continue evaluating ways to enhance the guest experience and offerings. We appreciate you taking the time to provide your perspective. We hope you will consider staying with us again in the future f... read more

Business response:

Dear Guest, A newly opened property is always exciting to experience. We’re glad you had the chance to stay with us and hope many aspects of your visit were enjoyable. At Extended Stay America, we strive to provide a comfortable and welcoming environment for every guest. We appreciate your feedback and would love to hear more about your stay so we can continue improving. We hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re glad the convenient airport location made your stay easier. At Extended Stay America, we aim to provide a comfortable and practical experience for travelers. We also appreciate your thoughts on the morning offering, as guest feedback helps us continue to refine what we provide. We truly value your recommendation and look forward to welcoming you back again soon! Sincerely, Hotel Management 

Business response:

¡Muchas gracias por compartir su experiencia! Nos alegra saber que usted y su esposa disfrutaron su estadía, aunque haya sido solo por una noche. Fue un placer recibirlos y esperamos volver a darles la bienvenida en su próximo viaje. 

Business response:

Dear Guest, It’s wonderful to hear that you enjoyed the welcoming service, comfortable accommodations, and the ease of parking during your visit at Extended Stay America. We truly appreciate your kind feedback and are delighted that your overall experience was a positive one. Comments like yours encourage our team to continue delivering great hospitality. We look forward to welcoming you back for another pleasant and enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

We do apologize about the misunderstanding. The shuttle fee is posted towards the bottom of the page under the policies section as well as frequently asked questions. It should also be included in your confirmation email. I hope this cleared up any confusion or concerns.