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Extended Stay America Premier Suites- Denver International Airport
- Hotels
- Denver, CO
About this business
Location details
18331 E 71st Ave, Denver, CO, 80249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could rate them with 10 stars, I would. Everything was perfect - including the very courteous staff.
Business response:
Your feedback made our day. Thank you for the 10‑star love and the shout‑out to our staff.
We thought the place was ok, but it took a long time to check in, then the next morning I went to take a shower and while waiting at least 10 minutes for the water to get hot, I looked for the blow-dryer, only to find out there wasn't one. Had to look up the number to the front desk, as there wasn't a link on the phone, in the room, and they told me I had to get it at the front desk. I asked if he could bring it to my room, and he did, but what a hassle. Wouldn't stay there again.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We regret that your arrival process was slower than expected and that several inconveniences affected the comfort of your visit. Waiting for warm water and having difficulty locating essential room information understandably created frustration. We appreciate your acknowledgment that our team member assisted by delivering the requested item to your room, though we understand the overall experience did not meet your expectations. Your comments are valuable and will be s... read more
The staff seemed nice, but the shuttle was a complete mess, had to stand around in the cold at DIA for like 45 minutes at 11 PM and then get dropped off last and still get charged $7.50 for the privilege. They pretend like they know what the schedule is, but it's completely unpredictable and you just have to stand there until the shuttle feels like showing up. Next time, would just take an Uber and factor that into the price.
Business response:
Dear Guest, We understand how frustrating and exhausting extended transportation delays can be, especially late at night after traveling. We also appreciate you sharing your concerns regarding the timing and overall convenience of the airport service experience. At the same time, we are pleased to know our team left a positive impression during your visit. Guest feedback is always valuable in helping us better understand expectations and overall experiences. Thank you for taking the time to share your comments, and we hope t... read more
This was about as low budget as you can get without being cheap. No conditioner, no hair dryer, grab and go breakfast so not much of any value.
Business response:
Dear Guest, We appreciate you taking the time to share your feedback regarding your recent stay. We regret that your experience did not fully meet your expectations, particularly in terms of in-room amenities and the morning offerings. Providing comfort and convenience is important to us, and we are sorry to learn that certain aspects did not add the value you anticipated. Your comments have been shared with the appropriate team as we continually look for ways to enhance the guest experience. We value your input and hope you... read more
No hot water can’t do anything about it. Charged for shuttle that never came. Hallway carpet dirty uncomfortable bef
Business response:
We’re sorry for the hot water issue, shuttle mix‑up, and cleanliness and comfort concerns. This is not the experience we aim to provide, and we appreciate your feedback.
I did not stay in this hotel not because I didn’t want to. I was told by the desk clerk that I couldn’t get checked in because their internet service has been down for hours and she doesn’t know what time it will be restored. This is a new hotel with no back up plan when things like this happens. I had no choice but go to another hotel that night. It was a terrible experience.
Business response:
Dear Guest, We are very sorry to learn about your experience and the inconvenience you faced upon arrival. Being unable to check in due to a system outage is certainly frustrating, especially after travel. We understand your concerns regarding the lack of a contingency plan and communication during this time. Your feedback has been shared with the appropriate teams. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
The property could not check me in and has not refunded the booking.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. We sincerely regret the inconvenience caused by the inability to check you in and the delay in processing your refund. This is not the level of service we aim to provide. Your comments have been shared with our team, and we appreciate you bringing this to our attention. We value your feedback and hope you will revisit so we can extend the exceptional hospitality we are known for providing. Sincerely, Hotel Management
New hotel, wait a while even if it’s on sale. Check in was delayed 6+ hours, no hot water at all. Staff communication was terrible. It’s not their fault these issues occurred but they did not communicate clearly, transparently, or professionally.
Business response:
Dear Guest, We appreciate you sharing your experience and are sorry to learn that your stay did not begin as expected. The delay upon arrival and lack of essential services are certainly not the experience we aim to provide, and we regret the inconvenience this caused. Your feedback has been shared with the appropriate teams for improvement. We value your comments and are committed to addressing these concerns to ensure a more seamless and comfortable experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites- Denver International Airport
How is Extended Stay America Premier Suites- Denver International Airport rated?
Extended Stay America Premier Suites- Denver International Airport has a 4.3 star rating with 95 reviews.
When is Extended Stay America Premier Suites- Denver International Airport open?
Extended Stay America Premier Suites- Denver International Airport is closed now. It will open on Monday at 9:00 a.m.