Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

Thank you for evaluating your recent stay with us. Although you liked our friendly front desk staff, we apologize for the issues you encountered in your bathroom and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our maintenance team to ensure procedures are being followed to prevent such issues in the future. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Tina, thank you for your review. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our great service. However, we apologize for the issues you faced in your room. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you once again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management 

Business response:

James, thank you for the feedback regarding your stay in our hotel. We are sorry for the insects you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you were unhappy with our kitchenware policy and regret the inconvenience caused. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope to have another opp... read more

Business response:

Thank you for choosing Extended Stay America. We are pleased everything went great for you during your visit and that our wonderful location made it even better. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

It is nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you liked our clean property, we are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We will also share your feedback regarding the water pressure with the concerned team so that corrective actions can be taken. We hope you will consider a second visit. Sincerely, Hotel Management