Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

Ricardo, thanks for evaluating your experience at our hotel. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We regret our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. We hope to have the opportunity to serve you again on your future visit... read more

Business response:

Thank you for your review. We apologize for your disappointment during your stay and your dissatisfaction with our breakfast offerings. We will make a note of your feedback as we plan any changes to our breakfast offerings. Please note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to commun... read more

Business response:

Thank you for taking the time to post a review of your time with us. Our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay. However, we are sorry you were disappointed with the cost of our on-demand housekeeping service. We hope your experience as a whole more than made up for this, and we invite you to visit us the next time you are in our area. Sincerely, Hotel Management 

Business response:

Susanne, thank you for sharing your feedback online. We are sorry you were not happy with our breakfast offerings. We regret the disappointment you had with our breakfast offerings, and please be assured your concern will be discussed with our Brand Leaders when updating our selections moving forward. We also regret knowing you did not like our housekeeping policy. On a positive note, your rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose again in the future. Si... read more

Business response:

Thank you for your review. We are sorry for your disappointment with the in-room amenities. Kindly note, kitchenware for your suite is kept and available at the front desk upon request. We also apologize our breakfast was not to your liking. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope to have another opportunity to welcome you back soon for a better experience. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you again so that we can make it up to you. Sincerely, Hotel Management 

Business response:

James, thank you for sharing your thoughts about your recent stay at Extended Stay America. We are so pleased that your experience was positive and that you found us to be a great value. We are also glad you liked our courteous associates and our convenient location. We appreciate your suggestions and hope that you will choose to stay with us again. Sincerely, Hotel Management