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Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North
- Hotels
- Pompano Beach, FL
About this business
Location details
1401 W. McNab Rd., Pompano Beach, FL, 33069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location.
Loved it
Business response:
Dear Ladana, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you loved everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile!Thank you for being our guest, and we hope you will revisit us the next time you are in the area.Sincerely,Hotel Management
The stay was OK but the hallway carpet is old so it NEEDS to be deep cleaned... The hotel is pet friendly which is great because I'm a pet person BUT it could smell better...
Business response:
Dear Shombrerah, Thank you for being our guest and sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. We aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in this area.Sincerely,Hotel Management
The phone to call for service didnt work. When we needed help during night shift we were told that she didnt have all night to deal with us. There was nothing to call for service at the desk at night.
Business response:
Dear Alisha, We always appreciate feedback from our guests to ensure we are meeting our high standards of service. Therefore, we sincerely apologize for the issues you experienced during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
My house was fumigated, so I needed to be out of my property for at least two days. Therefore, i decided to stay at the Extended Stay near my home for convenience purposes... There were lots of traffic from unsavory looking individuals and lots of people seemed to be living at the hotel, so I just didn't feel too comfortable at times. The lady.that works at the front desk at night seems to have a bit of an attitude but hey my children and I are only there for two nights so I can deal with it.
Business response:
Dear Shombrerah, Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. We very much appreciate you bringing this to our attention, and we will address this appropriately. Your comments are valuable to us as we continuously strive to improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely,Hotel Management
Staff need to learn about customer service. They weren’t friendly at all.
Business response:
Dear Abdias, Thank you for taking the time to express your feedback regarding your stay with us. Please accept our apologies for the service you received from our staff and for any frustration this caused. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. Thank you for being our guest, and we hope you will stay with us again so we can show you the hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North
How is Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North rated?
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North has a 3.3 star rating with 2,119 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North open?
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North is open now. It will close tomorrow at 12:00 a.m.