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Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North
- Hotels
- Pompano Beach, FL
About this business
Location details
1401 W. McNab Rd., Pompano Beach, FL, 33069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bit far away from the beach but friendly staff
Hotel is not updated and is peeling
Business response:
Dear Sherline, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectations with the condition of the suite. We agree that some areas within the hotel are beginning to show their age, and we are having similar discussions. We have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. S... read more
Basic breakfast and a studio room The hotel overall was clean but for the amount I paid the room was very small it felt like a studio instead of a hotel room. The breakfast was very terrible quick inexpensive boiled eggs premade bag that were cold, no pancakes or waffles for my kids no fruit or even orange juice. I will not stay here again.
Business response:
Dear Guest, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for any difficulties you had during your stay. Your review will be discussed with our associates as we focus on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to welcome you again soon.Sincerely,Hotel Management
The room was very old. The toilet was dirty.
Business response:
Dear L’Nell, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with the appropriate individuals for future improvements. We also apologize for the cleanliness issues with the toilet, and we deeply regret any discomfort it may have caused. Your feedback is crucial, and we appreciate your patience throughout your stay. We hope to have the opportunity to provide you with a much-improved experien... read more
Great place
Business response:
Dear Yves, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate your lovely review. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,Hotel Management
Staff was good. Room was clean. Wifi very slow. Breakfast was only coffee/tea, oatmeal, small muffin.
Free breakfast was not available. Only coffee (with no creamer). Kitchenette didnt have much. No dishwasher, no soap, hot pads, cooking utensils ect. Had to go to front desk to get plates & silverwear. Pool run down. Stingy on amenities.
Business response:
Dear April, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Ma... read more
Nah Long hairs on the bed linen (not mine because I'm bald). Ad said free breakfast. First morning there was coffee and nothing else. Second morning there was a small rack with granola bars, and the coffee was out by 7:45am and never refilled.
Business response:
Dear Jon, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback regarding the breakfast offerings and coffee availability is also duly noted, and we will address these matters with our team to ensure improvements are made. Please rest assured that your comfort and satisfaction are of utmost importance to us, and we are committed to delivering a positive experience for all our guests. We appreciate your understanding and hope t... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North
How is Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North rated?
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North has a 3.3 star rating with 2,119 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North open?
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North is open now. It will close tomorrow at 12:00 a.m.