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Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North
- Hotels
- Pompano Beach, FL
About this business
Location details
1401 W. McNab Rd., Pompano Beach, FL, 33069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience ever The bathroom was not up keep need fixing the mattress was dirty the night staff was not helpful i ask for a tea and was told that everything was locked up and it's for breakfast use only the breakfast in the morning was only coffee or tea and some small muffin my first time staying at that hotel and i would not stay there again there is no good service
Business response:
Dear Marcy, Thank you for choosing our hotel during your recent visit to our area. We aim to deliver outstanding service with great amenities and clean and comfortable suites for our guests; therefore, we apologize for not meeting your expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management
Great place, professional and courteous
Everything was perfect, definitely coming back
Business response:
Dear Laiching, Your outstanding review of Extended Stay America made our day! Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure every guest has an exceptional stay; therefore, we are delighted to exceed your expectations. It is always a joy to see our guests excited about returning; we look forward to it. Thank you again, and safe travels.Sincerely,Hotel Management
not worth the money
Business response:
Dear Pierre, We truly appreciate you taking the time to share your recent experience at our hotel. Thank you for your comments about the price you paid relative to the value received. With our complimentary grab-and-go breakfast, free Wi-Fi, and spacious suites with fully equipped kitchens, we believe our hotel is of great value relative to many other hotels. Thus, we are disappointed that this was not your impression. Thank you again for your feedback, and we hope you will give us the opportunity to host you on your next vi... read more
Charged $100 on credit card as deposit in case of damage. This was unexpected and have not encountered at any other hotel. $100 still not credited back to my account. Unpleasant smell of something being cooked by one of the guests in the hallway. Will not be staying at an Extended Stay property again.
Business response:
Dear Robert, Thank you for staying with us and leaving a review. We are sorry our payment policy inconvenienced you. Our deposit policies are listed on our website, and we apologize if this was not adequately communicated to you. This deposit will guarantee incidental charges incurred during your stay and is refundable. If we may be of any help, please reach out to us at the hotel directly. We look forward to hearing from you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North
How is Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North rated?
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North has a 4.5 star rating with 1,133 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North open?
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North is open now. It will close tomorrow at 12:00 a.m.