Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach

Business response:

Dear Kellie, Thank you for sharing your feedback with us. We regret to hear that you experienced difficulties with parking and that certain areas did not feel as secure as expected. We also apologize for the condition of your room and understand how this impacted your comfort. Your feedback has been shared with the relevant teams to ensure improvements are made in these areas. While we’re glad you found our staff friendly, we regret your overall experience left much to be desired. We hope you will consider giving us another ... read more

Business response:

Dear Juan, Thank you for choosing Extended Stay America and taking the time to post a review. We appreciate you highlighting the importance of safety and understand your concerns regarding security around the property. Your suggestions have been shared with our team as we continually review ways to enhance guest safety and protection. We value your input and look forward to serving you again, delivering an even more satisfying experience. Sincerely, Hotel Management 

Business response:

Dear Candido, Thank you for staying with us and for sharing your comments. We’re thrilled that you noticed our dedication to spotless accommodations. Making sure our guests enjoy a fresh and inviting atmosphere is a key focus for us, and we’re glad it enhanced your stay. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Maximo, Thank you for choosing Extended Stay America and for the outstanding rating. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. It was our pleasure to host your stay, and we look forward to your next visit. Sincerely, Hotel Management