Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for taking the time to share your review. Our goal is to provide an exceptional experience, and it’s always rewarding when a guest’s stay goes so smoothly. It was a pleasure to host your time in the city, and we hope to see you again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and taking the time to share your feedback. We are sorry to hear about the issue you experienced with the air unit and appreciate your patience while the situation was addressed. We are pleased to know that our team member was accommodating and pleasant, and that she was able to assist in resolving the concern by arranging a room change. Your comments regarding the maintenance concern have been noted and will help guide continued improvements. We hope you will consider allowing us an... read more

Business response:

Dear Guest, Thank you for sharing your rating of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations on every visit. Therefore, we regret that any issues kept you from having an outstanding stay. We hope to have an opportunity to provide you with the exceptional hospitality we are known for on your next visit to the area. Sincerely, Hotel Management 

Business response:

Dear Guest, We are really glad to hear you found it to be a nice place. Feedback like yours means a lot to the team at Extended Stay America, as everyone works hard to create a relaxing and welcoming environment. It is wonderful to know your visit left a positive impression. Thank you for staying with us, and we look forward to having you back whenever your travels bring you this way again. Sincerely, Hotel Management