Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach

Business response:

Dear Evelyn, Thank you for sharing your thoughts. We appreciate your feedback and understand the importance of having comfortable outdoor seating and well-lit spaces. While our property is designed to prioritize the needs of long-term guests, we are continually evaluating ways to enhance the guest experience. Your observations are valuable, and we will take them into consideration as we work to improve. We hope you will consider visiting again to enjoy a more enjoyable and comfortable stay in the future.Sincerely,Hotel Manag... read more

Business response:

Dear Arturo, Thank you for sharing your feedback. We are sorry to learn that your experience with us did not meet all your expectations. Providing the best customer service is always our motto. Your comments are taken seriously and shared with the team for improvement as they help us to identify areas where we need to improve, and we are committed to addressing these issues. Apart from this, we hope you had a pleasant time. Please give us another chance in the future to provide you with a much-improved stay.Sincerely,Hotel M... read more

Business response:

Dear Ashli, Thank you for taking the time to share your experience. We’re glad to hear you enjoyed the room’s comfort, space, and amenities and that it provided good value. We regret that the lingering smoke odor affected your stay, and we aim to ensure all guests can fully enjoy a fresh environment. We look forward to providing you with an even more enjoyable stay next time.Sincerely,Hotel Management 

Business response:

Dear Gerald, Thank you for your kind words! We’re delighted to know you enjoyed your experience at Extended Stay America. Creating a welcoming and comfortable stay for our guests is always our priority, and it’s wonderful to hear we met your expectations. We look forward to hosting you again soon.Sincerely,Hotel Management