Extended Stay America Premier Suites - Fort Myers - Airport

Business response:

Dear Guest, We’re glad the room was generally tidy, though we understand the noise from the air conditioning and the limited shampoo supply were inconvenient. Keeping floors spotless is important, and we’ll be reinforcing that with our housekeeping team. For amenities such as shampoo, we keep extras at the front desk to ensure freshness and cleanliness. The team is also ready to provide more upon request. We appreciate your comments as they help us improve. Thank you again for choosing our hotel for your stay. We hope you wi... read more

Business response:

Dear Guest, We are glad the room met your expectations. We understand how important reliable Wi-Fi and a satisfying breakfast are to our guests. Your comments regarding the limited breakfast options, as well as the temperature and strength of the coffee, have been noted, and we will work to improve these areas. We appreciate your feedback as it helps us enhance the overall guest experience. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to provide your feedback. Here at ESA Premier Suites Ft. Myers our goal is for every guest to have a clean comfortable stay with all services of the highest quality. We are so glad to hear that you enjoyed your stay. Thank you again and we look forward to seeing you in the future! Best regards 

Business response:

Thank you for taking the time to provide your feedback. Here at ESA Premier Suites Ft. Myers our goal is for every guest to have a clean comfortable stay with all services of the highest quality. We are so glad to hear that you enjoyed your stay. Thank you again and we look forward to seeing you in the future! Best regards 

Business response:

Dear Guest, We are delighted our team sorted out the room mix-up so you could settle in without moving again. We strive to handle any hiccups smoothly and appreciate your understanding as we rectify the situation. Your patience made all the difference, and it’s wonderful to know you enjoyed a hassle-free check-in. We look forward to delivering the same seamless experience on your next visit to Extended Stay America! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We're pleased to know you valued the property’s condition and the surrounding area. Your concern is important, and we remain committed to maintaining a secure and welcoming environment for all guests. Should you ever notice any inappropriate activity during a future visit, we encourage you to inform the front desk team so they can respond promptly. We look forward to welcoming you back for a more seamless and comfortable stay. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to provide your feedback. Here at ESA Premier Suites Ft. Myers our goal is for every guest to have a clean comfortable stay with all services of the highest quality. We are so glad to hear that you enjoyed your stay. Thank you again and we look forward to seeing you in the future! Best regards 

Business response:

Dear Guest, Thank you for posting your kind review of Extended Stay America. We are delighted to know you enjoyed a spotless room and friendly service during your stay. Providing a clean, welcoming environment is what we strive for every day, and your feedback confirms we’re on the right path. Our team will be happy to know their efforts made a positive impression. We hope you will stay with us again the next time you visit the area. Sincerely, Hotel Management