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Extended Stay America Premier Suites - Fredericksburg
- Hotels
- Fredericksburg, VA
About this business
Location details
1065 Hospitality Lane, Fredericksburg, VA, 22401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noisy neighbors The accommodations were nice, room was clean with the exception of a garbage bag left by the room service. What was disappointing Picass the floor above me most of had children, and there was stomping on the floors and moving furnitures throughout the night in early morning.
Business response:
Dear Guest, Thank you for sharing your experience with us. We're glad to hear that you found the accommodations nice and the room clean, although we apologize for the oversight with the garbage bag. We regret any disturbance caused by noise from the floor above. Your feedback is important to us, and we will address these concerns. We look forward to welcoming you back for a much-improved stay.Sincerely, Hotel Management
Business response:
Dear Jason,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have ac... read more
Will return My only thing was I wished it had a hair dryer in the room because by the time we got there I was too tired to go back downstairs. But literally everything was fine.
Business response:
Dear Deanna,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have a... read more
Business response:
Dear Clint. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely, Hotel Management
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Business response:
Dear Steven, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have ... read more
One night stay is enough Check-in was slow. First room assigned was not made up. Had to be reassigned after they found an available room. The TV didn’t work. Called fr desk to come up to fix it. He came after awhile but he was not successful. This happened the last time we stayed in the same hotel. The room was spotless and very comfortable. The people at the fr desk were very accommodating and tried to be helpful. All the other employees were very nice and helpful. Very happy it was a pet friendly hotel and everyone was so ... read more
Business response:
Dear Veronica, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. I'm sorry you were unable to reach front desk and was unable to get your tv to work. We hope you choose to stay with us again. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal me... read more
Business response:
Dear Travis, thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. I'm sorry you were unable to reach front desk and was unable to get your tv to work. We hope you choose to stay with us again. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal mean... read more
The first room given was very dirty. The tub even had what looked to be dry blood on the side. There was no toilet paper. I was given another room that was checked first and toilet paper in case the room was without. Second room was a step up from the first room. Being that it was late already we rested. The next day my daughter was looking for the tv remote. As I searched the sides of the tv to my surprise there was a sealed 6 pack of condoms hidden behind. I was in complete disbelief. The staff was really nice and professi... read more
Business response:
Hello Neremise, it’s regrettable to learn of your dissatisfaction with some aspects of your visit. We value your feedback and greatly appreciate the insight to coach our team as we strive to improve daily to exceed our valued guest expectations. Warm regards, Extended Stay America Fredericksburg
Don’t recommend. No complaints about staff. The walls and doors were nasty. It looked like dried up burgers on the picture and walls. The door was dirty and greasy. The place I was told was only a year old.
Business response:
Dear David, please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fredericksburg
How is Extended Stay America Premier Suites - Fredericksburg rated?
Extended Stay America Premier Suites - Fredericksburg has a 3.9 star rating with 684 reviews.
When is Extended Stay America Premier Suites - Fredericksburg open?
Extended Stay America Premier Suites - Fredericksburg is open now. It will close tomorrow at 12:00 a.m.