Extended Stay America Premier Suites - Fredericksburg

Business response:

Dear Vito, Your outstanding review of Extended Stay America made our day! Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations. We will surely pass along your compliments to our team. Further, we appreciate you mentioning your love for our complimentary grab-and-go breakfast, convenient location, and exceptional accommodations. It is always a joy to see our guests enjoy everything we offer,... read more

Business response:

Dear Nader, Your outstanding review of Extended Stay America made our day! Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations. We will surely pass along your compliments to our team,. Further, we appreciate you mentioning your love for our complimentary grab-and-go breakfast, convenient location, and exceptional accommodations. It is always a joy to see our guests enjoy everything we offe... read more

Business response:

Dear Dan, Thank you for staying with us. Although we regret that you were inconvenienced with the air unit in your room, we appreciate you making us aware of the issue so we could address it and provide you with a more peaceful night's sleep. We are happy that our hospitality and other outstanding features helped to make this a pleasant experience for you. Thank you for being our guest, and we hope you will have a great time with us in the future.Sincerely,Hotel Management 

Business response:

Dear Julie, Thank you for staying with us. Although we regret that you were inconvenienced with the air unit in your room, we appreciate you making us aware of the issue so we could address it and provide you with a more peaceful night's sleep. We are happy that our hospitality and other outstanding features helped to make this a pleasant experience for you. Thank you for being our guest, and we hope you will have a great time with us in the future.Sincerely,Hotel Management 

Business response:

Dear Kerry,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have ac... read more

Business response:

Dear Glen, Thank you for staying with us. Although we regret that you were inconvenienced with the air unit in your room, we appreciate you making us aware of the issue so we could address it and provide you with a more peaceful night's sleep. We are happy that our hospitality and other outstanding features helped to make this a pleasant experience for you. Thank you for being our guest, and we hope you will have a great time with us in the future.Sincerely,Hotel Management 

Business response:

Dear Ashley Thank you for staying with us. Although we regret that you were inconvenienced with the air unit in your room, we appreciate you making us aware of the issue so we could address it and provide you with a more peaceful night's sleep. We are happy that our hospitality and other outstanding features helped to make this a pleasant experience for you. Thank you for being our guest, and we hope you will have a great time with us in the future.Sincerely,Hotel Management 

Business response:

Dear Gary, Thank you for sharing your experience about your recent stay. We are glad you loved our clean and safe place; our location was perfect for your needs. However, we are disappointed you were unhappy with the beds in your room. We value our guests and their recommendations and will share your comments with our leadership team. Thank you for being our guest; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management 

Business response:

Dear Krystal, Thank you for staying with us. Although we regret that you were inconvenienced with the air unit in your room, we appreciate you making us aware of the issue so we could address it and provide you with a more peaceful night's sleep. We are happy that our hospitality and other outstanding features helped to make this a pleasant experience for you. Thank you for being our guest, and we hope you will have a great time with us in the future.Sincerely,Hotel Management