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Extended Stay America Premier Suites - Fredericksburg
- Hotels
- Fredericksburg, VA
About this business
Location details
1065 Hospitality Lane, Fredericksburg, VA, 22401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfy beds and sticky floors Check out was relatively smooth but I can’t say that for all the guests attempting to check in. Once we got to the room the presentation was good but it went downhill a bit after that. The floors were sticky, like audibly sticky when you walked on them with shoes. The fridge and freezer did not work. The bed were extremely comfortable though. There was a very odd black spatter stain on the floor just inside the door.
Business response:
Dear Guest, thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. I'm sorry your floors were sticky. We hope you choose to stay with us again. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experien... read more
Business response:
Dear Daniel, please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely, Hotel Management
Nice stay Staff was extremely friendly and helpful. The room was immaculate and comfortable and spacious. Unfortunately the TV would not work and had to call the front desk several times for someone to come up to help with it. Front desk said they would give us a 20% discount on our room charge for the inconvenience. I thought that was very nice. So happy it was a pet friendly hotel. Would stay there again.
Business response:
Dear Veronica, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. I'm sorry you were unable to reach front desk and was unable to get your tv to work. We hope you choose to stay with us again. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal me... read more
New property and excellent location.
Business response:
Dear Peter,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have ac... read more
Nice place. But not enough parking. Had to park in vskvokjnr parking lot and hope that they did not tow my car.
Business response:
Dear John, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. The parking lot next to valoni oil is our parking lot. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home ... read more
Business response:
Thank you so much for choosing ESA Fredericksburg
Lack of coffee maker in the room. Poor breakfast options and no bold coffee in breakfast.
Business response:
Dear LD, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have acco... read more
Great location relative to the Convention Center (our event). The bathroom vanity counter needs to be bigger. Front desk personel wer every helpful.
Business response:
Dear Richard, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have... read more
Great service and amenities. Some guests were loud and smoking though.
Business response:
Dear Cynthia, It was a pleasure to read your generous review about Extended Stay America. We are glad you enjoyed our amenities and service. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. However, we regret any discomfort you experienced. Please know for future visits, our front desk is always here to ensure you have a pleasant and comfortable experience. We look forward to welcoming you again the next you visit the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fredericksburg
How is Extended Stay America Premier Suites - Fredericksburg rated?
Extended Stay America Premier Suites - Fredericksburg has a 3.9 star rating with 684 reviews.
When is Extended Stay America Premier Suites - Fredericksburg open?
Extended Stay America Premier Suites - Fredericksburg is open now. It will close tomorrow at 12:00 a.m.