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Extended Stay America Premier Suites - Fredericksburg
- Hotels
- Fredericksburg, VA
About this business
Location details
1065 Hospitality Lane, Fredericksburg, VA, 22401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was beautiful, very clean. Staff was very friendly.
Business response:
Dear Theresa, We're delighted you found Extended Stay America beautiful and clean, and our staff friendly! Providing a welcoming environment is our priority, and we appreciate your positive feedback. We look forward to hosting you again for more enjoyable stays in the future.Sincerely,Hotel Management
Only complaint was no hair dryer in the room.
Business response:
Dear Nancy,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have ac... read more
Basic and clean
Business response:
Dear Cynthia,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have ... read more
Breakfast NOT included When I search for a hotel, I always check 'breakfast included' as a search criteria. I don't want to add extra time and $ looking for a restaurant after leaving hotel. Breakfast should include several hot items - eggs, breakfast meat, potatoes, sausage and gravy, omelets, etc. Extended Stay advertised that 'breakfast is included' In my view when the hi-lite of that Extended Stay 'breakfast' is a half sized vending machine muffin, that is NOT breakfast and the hotel should not be able to advertise that ... read more
Business response:
Dear Robert, Thank you for choosing our hotel during your recent visit to our area. We are pleased to read that you enjoyed our accommodations and found us of great value. However, we are sorry your stay was not the experience you expected. We sincerely apologize for your disappointment regarding our complimentary grab-and-go breakfast. When we receive such feedback, it is always shared with our brand leaders to help them decide on future offerings for breakfast. We are wholly committed to enhancing our guest experience, and... read more
Couple Staycation
Business response:
Dear Valued Guest,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we ... read more
Clean and comfortable. This is in a busy area with lots of places to shop and eat. The only thing I would add in the room is a mirror outside of the bathroom.
Business response:
Dear Wendy,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have ac... read more
Nice, quick stay Very nice stay. Very clean and modern room and bathroom. TV was very nice size.
Business response:
Dear Don,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have acco... read more
Very convenient. my only issue was my television did not work the entire weekend .I spoke with 3 different people no one ever communicated that tv was unable to be fixed until check out.itneeded a part,really front desk employees unable to offer solution or compensation for inconvenience. Was given a managers card to email..i will follow up. THIS WAS UNACCEPTABLE SOLUTION To problems a business should anticipate. .NONETHELESS THEY DID CHARGE ME FULL PRICE FOR SOMETHING I DIDNT RECEIVE...
Business response:
Dear Tracy, Thanks for choosing our hotel for your stay and for providing feedback. It is disappointing to read about the issues you experienced after your check-in. Your room should have been thoroughly checked before it was given to you to assure your tv was working. At our hotel, we strive to provide the best possible customer service, and we regret that we fell short of your expectations. We appreciate your comments and will review this with the team to improve our guest experience. It was our pleasure to accommodate you... read more
Business response:
Dear Donald,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Fredericksburg takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have a... read more
Frequently asked questions about Extended Stay America Premier Suites - Fredericksburg
How is Extended Stay America Premier Suites - Fredericksburg rated?
Extended Stay America Premier Suites - Fredericksburg has a 3.9 star rating with 681 reviews.
When is Extended Stay America Premier Suites - Fredericksburg open?
Extended Stay America Premier Suites - Fredericksburg is open now. It will close tomorrow at 12:00 a.m.