Extended Stay America Premier Suites - Fredericksburg

Business response:

Dear Glen, Thank you for staying with us. Although we regret that you were inconvenienced with the air unit in your room, we appreciate you making us aware of the issue so we could address it and provide you with a more peaceful night's sleep. We are happy that our hospitality and other outstanding features helped to make this a pleasant experience for you. Thank you for being our guest, and we hope you will have a great time with us in the future.Sincerely,Hotel Management 

Business response:

Dear Ashley Thank you for staying with us. Although we regret that you were inconvenienced with the air unit in your room, we appreciate you making us aware of the issue so we could address it and provide you with a more peaceful night's sleep. We are happy that our hospitality and other outstanding features helped to make this a pleasant experience for you. Thank you for being our guest, and we hope you will have a great time with us in the future.Sincerely,Hotel Management 

Business response:

Dear Gary, Thank you for sharing your experience about your recent stay. We are glad you loved our clean and safe place; our location was perfect for your needs. However, we are disappointed you were unhappy with the beds in your room. We value our guests and their recommendations and will share your comments with our leadership team. Thank you for being our guest; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management 

Business response:

Dear Krystal, Thank you for staying with us. Although we regret that you were inconvenienced with the air unit in your room, we appreciate you making us aware of the issue so we could address it and provide you with a more peaceful night's sleep. We are happy that our hospitality and other outstanding features helped to make this a pleasant experience for you. Thank you for being our guest, and we hope you will have a great time with us in the future.Sincerely,Hotel Management 

Business response:

Dear Sandra, Thank you for being our guest at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Josie, Thank you for staying with us. Although we regret that you were inconvenienced with the air unit in your room, we appreciate you making us aware of the issue so we could address it and provide you with a more peaceful night's sleep. We are happy that our hospitality and other outstanding features helped to make this a pleasant experience for you. Thank you for being our guest, and we hope you will have a great time with us in the future.Sincerely,Hotel Management 

Business response:

Dear Bonnie, Your outstanding review of Extended Stay America made our day! Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations. We will surely pass along your compliments to our team, especially Ralph. Further, we appreciate you mentioning your love for our complimentary grab-and-go breakfast, convenient location, and exceptional accommodations. It is always a joy to see our guests enjoy ... read more

Business response:

Dear Edgar, Your outstanding review of Extended Stay America made our day! Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations. We will surely pass along your compliments to our team, especially Ralph. Further, we appreciate you mentioning your love for our complimentary grab-and-go breakfast, convenient location, and exceptional accommodations. It is always a joy to see our guests enjoy e... read more

Business response:

Dear Ronnie, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We are sorry to hear your disappointment with the noise and the parking lot. We value your opinion so we can continue improving our service. Your comments will be shared with our staff to ensure a more satisfying stay on your future visit. It was a great pleasure to host you, and we hope you will return to us. Sincerely,Hotel Management