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Extended Stay America Premier Suites - Fredericksburg
- Hotels
- Fredericksburg, VA
About this business
Location details
1065 Hospitality Lane, Fredericksburg, VA, 22401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We never went. Their elevator broke and I have a disabled mother. I would like my money back since we booked at another hotel and nobody from hotels.com called us to switch. Very pissed about losing money to you crooks. I have to tweet and post about this on social media
Business response:
We contact each and every guest every day before they even get here so they are able to contact their third-party so that their third-party is able to accommodate them We cant control what the third-partys do on their end
Idk did not stay got money back elevator was broke had me on 4th floor with a new knee replacement
Business response:
Dear Guest, We’re truly sorry for the inconvenience you experienced during your visit. We understand how challenging it must have been to be assigned a higher floor while the elevator was out of service, especially given your recent knee surgery. Your situation should have been handled with greater care, and we sincerely regret the oversight. Your feedback will be shared with our team to ensure more thoughtful accommodations in similar circumstances moving forward. We hope to have the opportunity to provide you with a more s... read more
No elevator(broken) for our room in 4th floor. The toilet leaked all the time. Normally we are very happy to sleep there but not for this time.
Business response:
Dear Guest, We’re very sorry to hear that this visit did not reflect the positive experiences you’ve had with us in the past. The inconvenience caused by the elevator outage and the plumbing issue in your room is deeply regretted. Your comfort and satisfaction are important to us, and we have shared your comments with our maintenance team to ensure these concerns are promptly addressed. We truly appreciate your understanding and hope to welcome you back for a much-improved stay. Sincerely, Hotel Management
Well, i visted from FL to visit my little grandkids. They stayed with us for a few hours at hotel for a quick bath and change of clothes ( 4yr and 1 yr old) and then all of a sudden complaints about noise. There were dogs barking and ppl laughing but kids was a issue? Threatened to make us leave if another complaint and no refund. Smh. Only there for 1 hour or so. Smh. The main supervisor aka child was very rude and disrespectful. We took the grandkids out quickly and remained out till nightfall. Staff needs better training ... read more
Business response:
Good Day Sir I saw your reservation said 1 adult and 1 child after reviewing the cameras it look like you had three adults and two children any time the front desk receive a guest complaint about a room they are to address it . You also state that you only stayed a couple hour after reviewing the cameras I see you and your family leave the next morning GM
We were VERY rudely turned away from this hotel, despite our Expedia reservation. The person at the front desk concocted some story about a manager having talked to me earlier by phone. They implied that the reservation was cancelled due to how that phone call went. That phone conversation never took place and my phone records will confirm that fact!
Business response:
Good day Ms. Williams after you and I spoke on Oct 2 2025 we do have phone records of you calling earlier in the day remember you told me your boyfriend was paying for the room I told you an authorization form need to be filled out you call me back because you couldn't find it so I had to tell you again you were able to find after we spoke I check your mother in Debra Williams she almost BURNED down my hotel. That would be the reason I told my front desk not to check you in you were not charged for your stay.
Disgusting, nasty, unacceptable! Bed bugs, regular bugs, hair in the bed, stains, sink not cleaned… prime example of what a hotel should not look/be like. If you care about cleanliness, find somewhere else to stay, even if this is the cheapest convenient option, I advise you go somewhere else. Bad enough, whoever the manager is tried to refund and void fees for one night like no, i made sure to get the whole thing back but you’ve been warned!
Business response:
Dear Guest, We take all guest concerns seriously and have thoroughly investigated the issues mentioned. After inspecting both rooms, our team found no evidence to support the claims made, and no similar situations have been reported by previous or current guests in those rooms. We appreciate your feedback and will continue to work hard to offer a welcoming and comfortable experience for all. Safe Travels. Sincerely, Hotel Management
I chose pay at property and the money was taken before my arrival, and incidental was NOT pending, but taken from my acct and I have to wake 5 days for refund?
Business response:
Dear THELMA, We apologize for the inconvenience with your payment. Your feedback has been shared with our team, and we are reviewing our processes to help prevent similar delays in refunds in the future. We would like to regain your trust and hope you will giveusanother chance in the future. Sincerely, Hotel Management
Stay somewhere else The elevator rattled so loud it sounded like thunder the entire night and we were down the hall. The bed was mush. There are so many hotels in the area don’t stay here
Frequently asked questions about Extended Stay America Premier Suites - Fredericksburg
How is Extended Stay America Premier Suites - Fredericksburg rated?
Extended Stay America Premier Suites - Fredericksburg has a 3.9 star rating with 643 reviews.
When is Extended Stay America Premier Suites - Fredericksburg open?
Extended Stay America Premier Suites - Fredericksburg is open now. It will close tomorrow at 12:00 a.m.