Extended Stay America Premier Suites - Greenville - Woodruff Road

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Kevin, We are very sorry to hear that your experience did not meet expectations. Your feedback regarding the room and overall stay is important to us, and we sincerely apologise for any inconvenience you encountered. We would appreciate the opportunity to learn more about your concerns so we can address them appropriately. We hope you will consider giving us another chance to provide a much-improved stay in the future. Sincerely, Hotel Management 

Business response:

Dear ANNE-MARIE, Thank you for your recent stay and your candid feedback. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced and regret you were not able to have a good night's rest. Please know that for future visits, our front is always available to resolve issues and make the most of your stay. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home.Thank you again for your feedback, and we woul... read more

Business response:

Dear Janizel,We apologize for the disturbances from neighboring guests, which impacted your ability to rest. While it seems our team tried to address the issue, we regret that the issue resumed, preventing you from having a peaceful stay. Your comfort is a top priority for us, and we are committed to exploring further measures to ensure a quieter and more relaxing environment for all our guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely... read more

Business response:

Dear James,We deeply regret the situation you faced upon arrival, where no rooms were available despite your reservation. This is not the experience we strive to provide, and we understand the frustration it caused during what should have been a relaxing and well-organized weekend. Your feedback highlights an essential area where we can improve communication and reliability, and we’ll work closely with our team to prevent this from happening again. Please accept our apologies, and we hope you will give us another chance to p... read more

Business response:

Dear Tarra,We sincerely apologize for the issues you encountered. We take pest control seriously, and we regret falling short of your expectations. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee that there are no future issues. Please note that your comfort and cleanliness are our top priority. We would like the opportunity to serve you better in the futur... read more