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Extended Stay America Premier Suites - Greenville - Woodruff Road
- Hotels
- Greenville, SC
About this business
Location details
1013 Woodruff Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The heating unit did not work in eather room that we were placed in. Moved from one room because of this issue and it persisted in the next room.
Business response:
Thank you for posting a review of your stay. We're sorry for the inconvenience you had due to the AC in your rooms. Please be assured that we have discussed your feedback with our maintenance team, and they are rectifying the problem immediately. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
No. It was grab n go. Just pre-packaged, snack-like items
Business response:
Dear Guest, We’re sorry for the disappointment regarding our breakfast offering and appreciate you bringing this to our attention. Our hotel offers a complimentary grab-and-go option for a quick, convenient start to the day, which differs from a traditional hot or full breakfast. We understand this may not meet every guest’s expectations, and we apologize if this was not clearly communicated at the time of booking or check-in. Your feedback is valued and has been shared with our team as we continue reviewing how we present a... read more
This hotel is horrible. The rooms
Business response:
Dear Kevin, We are very sorry to hear that your experience did not meet expectations. Your feedback regarding the room and overall stay is important to us, and we sincerely apologise for any inconvenience you encountered. We would appreciate the opportunity to learn more about your concerns so we can address them appropriately. We hope you will consider giving us another chance to provide a much-improved stay in the future. Sincerely, Hotel Management
The fridge doesn’t work at all.
Nous avons reçu une chambre à côté d’une salle mécanique et le bruit était très désagréable tout au long de la nuit. De plus, le lit était très inconfortable pour deux personnes car il s’enfonçait au centre. Nous avons donc passé une très mauvaise nuit. Le grab and go déjeuner offert avec la chambre offrait très peu de choix. Nous ne retournerons donc pas à cette hôtel.
Business response:
Dear ANNE-MARIE, Thank you for your recent stay and your candid feedback. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced and regret you were not able to have a good night's rest. Please know that for future visits, our front is always available to resolve issues and make the most of your stay. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home.Thank you again for your feedback, and we woul... read more
The only thing I had a problem with was there were people above me that would not stop stomping and dropping what seemed like heavy loud objects. Eventually someone knocked on their door like if it was the police but the stomping and dropping of things started up again just and hour later. So I got no sleep
Business response:
Dear Janizel,We apologize for the disturbances from neighboring guests, which impacted your ability to rest. While it seems our team tried to address the issue, we regret that the issue resumed, preventing you from having a peaceful stay. Your comfort is a top priority for us, and we are committed to exploring further measures to ensure a quieter and more relaxing environment for all our guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely... read more
Frequently asked questions about Extended Stay America Premier Suites - Greenville - Woodruff Road
How is Extended Stay America Premier Suites - Greenville - Woodruff Road rated?
Extended Stay America Premier Suites - Greenville - Woodruff Road has a 4.3 star rating with 1,600 reviews.
When is Extended Stay America Premier Suites - Greenville - Woodruff Road open?
Extended Stay America Premier Suites - Greenville - Woodruff Road is open now. It will close tomorrow at 12:00 a.m.