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Extended Stay America Premier Suites - Greenville - Woodruff Road
- Hotels
- Greenville, SC
About this business
Location details
1013 Woodruff Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall condition of room was ok, bathroom floor were sticky dirty, bed lines lock that weren’t changed, for the price I expected better, sorry if sound some negative, but I have been in other Stay American hotels and they were in better condition, hope this will help.
Business response:
Dear Noel, Thank you for sharing your thoughts about your recent stay with us. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Thank you for this valuable feedback. We will work with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, ... read more
So far, after the first hour, 1) we have a sink faucet in the bathroom that won’t turn on fully because it hits the mirror mounted to the wall above it. 2) The TV that is mounted to the wall, adjacent to the bed, won’t turn on. 3) minimal lighting around the front entrance. It looks like the back of most hotels. Nothing made the entrance “stand out”. Interesting design choice.
Business response:
Dear Dean, Thank you for choosing us. Please accept our apologies for your disappointment. Providing outstanding customer service to every guest is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We understand your frustration regarding the issues you described in your room, and our housekeeping and maintenance team is looking to improve the same. We hope to have the opportunity to regain your trust and welcome you back the next time your travels ... read more
Set way in back next to storage unit. Room was dirty; black hairs on toilet, bathroom sink and shower. Urine and dirt on toilet and bathroom floor and was sticky on bath and tile floor. Stains on sheets. No supplies in room for “extended stay”. Area felt unsafe with people walking around outside. Doors were all unlocked. First night someone slid something under our door until our dog barked at them. Room smelled bad. Won’t overpay for this room again and will opt for Home 2 Suites instead.
Business response:
Dear Suan, Thank you for evaluating your recent stay; your comments are valuable to us. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations and that several inconveniences led you to a less-than-favorable impression of our hotel. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you will give us another chance to provide you with ... read more
No utensils, no ice. We had to wait 12 minutes for someone to show up to check us in. There were initially no utensils for cooking, the ice machine was out of order for out entire 7 day stay.
Business response:
Dear PHYLLIS, We appreciate your feedback and strive to provide an outstanding experience for our guests that goes beyond their expectations. We apologize for any inconveniences or frustrations you may have experienced during your visit, including the out-of-order ice machine and the lack of utensils. We will investigate this issue and address it accordingly with the concerned department. Thank you for bringing this to our attention. We hope you will consider us for your next visit and allow us the opportunity to better your... read more
Room and sheets smelled like smoke; air conditioning unit made loud noise when turning "on" and "off"; couldn't get room cold enough; barking dog across the hall; morning #1 out of splenda, sweet 'n low and coffee stirrers, granola bars smashed, morning #2 out of stirrers and coffee cups (instead had to use oatmeal cups); only 1 third shift employee so if away from the desk distributing towels to floors, for example, you have to wait at the desk for the person's return. In addition, creates an unsafe feeling walking into the... read more
Business response:
Dear Susan, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again ... read more
should not allow pitbulls. ridiculous. might as well have invited tigers or lions to stay there. that darn fan in the bathroom was going and going and going... water pressure in the shower was definitely lacking.
Business response:
Dear Guest, Thank you for sharing your comments. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. Your feedback is shared with our concerned team and will be addressed adequately. Please return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Greenville - Woodruff Road
How is Extended Stay America Premier Suites - Greenville - Woodruff Road rated?
Extended Stay America Premier Suites - Greenville - Woodruff Road has a 4.3 star rating with 1,568 reviews.
When is Extended Stay America Premier Suites - Greenville - Woodruff Road open?
Extended Stay America Premier Suites - Greenville - Woodruff Road is open now. It will close tomorrow at 12:00 a.m.