Extended Stay America Premier Suites Harrisonburg

Business response:

Thank you so much for your positive review! We truly appreciate you taking the time to share your experience, and we’re so glad you enjoyed your stay. We hope to see you again soon! 

Business response:

Dear Christine, Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that you enjoyed your overnight stay and that our front desk receptionist made such a positive impression. Your recommendation means a great deal to us!We hope to welcome you back for another great stay soon.Warm regards, 

Business response:

Dear Jose, Thank you for choosing Extended Stay America. We are glad to hear your kind words highlighting the excellent services delivered by our team and our well-kept guest suites. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Humberto, Thank you for your rating! We're glad you had a positive experience and hope to earn that fifth star on your next visit. Looking forward to welcoming you back soon!Regards, 

Business response:

Susan, Thank you for your kind words! We're so glad you enjoyed the cleanliness, quiet atmosphere, and amenities like the TV and shower. We also appreciate you noticing the value we strive to offer. We hope to welcome you back again soon!Regards, 

Business response:

Michael,Thank you for taking the time to share your feedback. We're glad to hear that you found your stay convenient and easy. Providing a smooth and hassle-free experience is always our goal, and we're pleased we could deliver that for you.We hope to welcome you back again soon!Warm regards, 

Business response:

Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the cleanliness, quiet atmosphere, and the fresh feel of our newly built property.We sincerely apologize for the inconvenience you experienced during check-in and the lack of organization at the front desk. Your experience is not reflective of the service we strive to provide. We are actively addressing these concerns with our team to ensure better training and more consistent coverage at the front desk.We appreciate your patience and hope y... read more

Business response:

Thank you for taking the time to rate your recent stay with us. While we’re glad to see you had an average experience, we’re always striving to provide exceptional service and would love to know how we can improve.If you’re open to sharing more about your visit, please feel free to reach out directly. Your feedback is valuable and helps us create a better experience for all our guests.We hope to have the opportunity to welcome you back and earn a higher rating next time. 

Business response:

Dear Guest, Thank you for taking the time to comment on your recent visit. We are disappointed to know that our lobby didn't meet our usual high standards. Even though there are certain times of the day when the public areas are in heavy use, we always have staff available to tidy up as needed. Thank you for bringing this to our attention. It was a pleasure to have you as our guest, and we hope to see you again on your next visit to the city.Sincerely,Hotel Management