Extended Stay America Premier Suites Harrisonburg

Business response:

Dear Guest, It's wonderful to hear that our efforts to provide a fresh and spotless environment made a positive impact on your stay. We believe a clean space contributes to a comfortable and enjoyable experience for our guests. Your feedback is a fantastic encouragement for all of us here at Extended Stay America, and we can't wait to exceed your expectations once more on your next visit. See you soon!Sincerely,Hotel Management 

Business response:

Dear Stephanie, Thank you for your wonderful 10-star review! We’re delighted to hear that you had a fantastic stay with us. Providing exceptional service and a memorable experience is always our top priority, and it’s truly rewarding to know that we met your expectations.Your kind words motivate our team to continue delivering outstanding hospitality. We look forward to welcoming you back for another exceptional stay in the future!Best regards, 

Business response:

Thank you for taking the time to share your feedback. We truly appreciate your honest review and are glad to hear that certain aspects of your stay met your expectations. However, we also recognize that there were areas where we fell short.Your comments are invaluable in helping us improve, and we would love to learn more about how we can enhance our guest experience. Please feel free to reach out to us directly at [hotel contact information], as we would appreciate the opportunity to address your concerns.We hope to welcome... read more

Business response:

Dear Allen, Thank you for choosing Extended Stay America and for taking the time to share your experience. It is great to hear that you enjoyed the comfort of your guest room and received excellent service from Shannon. We appreciate your understanding regarding the shared spaces and are always working to maintain a welcoming environment for all guests. Your feedback helps us identify areas where we can improve, and we hope to provide you with an even better stay the next time you visit.Sincerely,Hotel Management 

Business response:

Dear Laura, Thank you for your wonderful 5-star review! We’re delighted to hear that you had a fantastic stay with us. Providing exceptional service and a memorable experience is always our top priority, and it’s truly rewarding to know that we met your expectations.Your kind words motivate our team to continue delivering outstanding hospitality. We look forward to welcoming you back for another exceptional stay in the future!Best regards, 

Business response:

Andrew, Thank you for sharing your feedback. We're glad to hear you appreciated the quiet and clean environment, as well as the value of your stay. We understand that small details, such as the quality of toiletries, can impact the overall experience. Your input is valuable, and we hope to see improvements in this area. We hope you consider staying again in the future. 

Business response:

Connor, Thank you for your excellent review! We’re thrilled to hear that you had a great experience with us. Your positive feedback means a lot to our team, and we look forward to welcoming you back for another wonderful stay.Best regards, 

Business response:

Dear James,Thank you for your kind words! We’re delighted to hear that you had a wonderful check-in experience. Our team takes great pride in providing excellent customer service, and your feedback is truly appreciated.We look forward to welcoming you back for another great stay!Best regards,