Extended Stay America Premier Suites Harrisonburg

Business response:

Thank you for your kind words! We're glad to hear you enjoyed the room layout, furniture, and cleanliness. We hope to welcome you back for another comfortable and convenient stay! 

Business response:

Dear Guest,Thank you for the kind words! We're so glad you had a great experience and enjoyed your time with us. It means a lot to the team at Extended Stay America to know our efforts helped make your visit a pleasant one. We appreciate you choosing to stay with us and look forward to welcoming you back whenever you're in the area.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback about your recent trip to Extended Stay America. We'll definitely take your suggestion to enhance our breakfast offerings and are glad you found the property in good condition, given its new status. However, we are sorry for the elevator's condition and ensure it's thoroughly cleaned and maintained to present a welcoming appearance. We appreciate your input as it helps us improve! We hope to serve you better in the future.Sincerely,Hotel Management 

Business response:

Thank you for your kind words! We're delighted to hear our front desk team made a great impression. We’ll be sure to share your feedback with them. We look forward to seeing you again soon! 

Business response:

Dear Guest, It was a pleasure having you with us at Extended Stay America, and we thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit us with your dog next time you are in the city.Sincerely,Hotel Management 

Business response:

Thank you for the kind words! We're thrilled to hear you enjoyed our clean, modern hotel and that our team made you feel welcome. We look forward to your next visit! 

Business response:

Thank you for your review! We're so glad to hear you had a clean and quiet stay—comfort and relaxation are what we aim for. We hope to see you again soon! 

Business response:

Dear Guest, On behalf of our entire team, thank you for taking the time to post such wonderful feedback about Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking the time out of your day to recognize our efforts. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Thank you for your feedback. We’re sorry to hear you were disappointed with the floor assignment. Please know that the room type you booked was only available on the first floor during your stay. While we always do our best to accommodate special requests, they are subject to availability. We hope to have the opportunity to welcome you back and provide a better experience in the future.