Extended Stay America Premier Suites Harrisonburg

Business response:

Dear Robert, We are sorry you encountered issues during your stay. It is very unusual for our front desk team to be unresponsive to a guest's needs when made aware of an issue, and typically, our housekeeping and maintenance staff work hard to deliver outstanding service. Therefore, we sincerely apologize for this not being the case during your recent stay. We have shared your feedback with our associates and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope you wil... read more

Business response:

On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Extended Stay America Premier Suites in Harrisonburg, VA. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. 

Business response:

Thank you for staying with us and giving us your feedback about your recent stay. We are excited to hear that you enjoyed your stay here with us as ESA. We strive to provide top notch service to all of our guests and with your feedback that helps us improve every single day. We hope you will come back and visit us again soon in the near future. Warm Regards, 

Business response:

Haleigh, Thank you for staying with us and giving us your feedback about your recent stay. We are excited to hear that you enjoyed your stay here with us as ESA. We strive to provide top notch service to all of our guests and with your feedback that helps us improve every single day. We hope you will come back and visit us again soon in the near future. Warm Regards, 

Business response:

Thank you for staying with us and giving us your feedback about your recent stay. We are excited to hear that you enjoyed your stay here with us as ESA. We strive to provide top notch service to all of our guests and with your feedback that helps us improve every single day. We hope you will come back and visit us again soon in the near future. Warm Regards, 

Business response:

Thank you for taking the time to complete our guest review. We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again-Go DUKES 

Business response:

Dear Douglas,Thank you for sharing your feedback with us. We're pleased to hear your positive remarks, though we're truly sorry that your rest was disturbed by noise from above. We understand how important a quiet stay is and will take your comments into account for future improvements. Your suggestion is appreciated, and in the future, please know our front desk staff is always available to help make you as comfortable as possible. We hope you'll give us another chance to provide a more restful and enjoyable experience duri... read more

Business response:

Thank you for the awesome review! We are thrilled you had such a great experience staying with us and can't wait to welcome you back in the future!Regards, 

Business response:

Dear Leslie,We always strive to provide a welcoming experience that exceeds expectations, and it's wonderful to know that you felt that way. Thank you so much for your kind words! We're delighted you enjoyed the comfort and cleanliness of our newly opened Extended Stay America and that you found great value during your stay. We look forward to seeing you again on your next visit!Sincerely,Hotel Management