Extended Stay America Premier Suites - Lakeland - I-4

Business response:

Thank you for being our guest. We are glad to read you had an overall pleasant visit and liked our service. However, we apologize that our facility fell short of your standards. We are sharing your comments and feedback with our team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels being you to our area again. Sincerely, Hotel Management 

Business response:

Chris, thank you for posting a review of your stay. We are very disappointed if we overlooked some housekeeping areas with our pool. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality. Sincerely, Hotel Management 

Business response:

Rachel, thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management